Vehicle Technician

2 weeks ago

Birmingham, United Kingdom Company: Full time
Find jobs in the automotive retail industry

Vehicle TechnicianProfile:Reports to the Service Manager / After Sales ManagerCarries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivityMust hold a relevant level 3 qualificationKey Attributes:Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standardsExamines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concernedExamines vehicles and reports defects against relevant regulatory bodiesCarries out each job within the budgeted time as set out on job card – to maintain own labour productivityWorks in accordance with workshop and Centre Health & Safety requirementsWorks with colleagues to maintain workshop standards of cleanliness and tidinessTakes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attentionFollows key processes to achieve specified quality and efficiency targetsWorks with the Centre developing and improving more efficient processesTalks to customers to summarise the details of the work required or carried out, and answer their questionsOffers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiencyListens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the CentreCoaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a jobProvides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technologyAttends specialised training as required by the relevant manufacturerWorks with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)Ensures opportunities for sales are followed up by the most appropriate specialistReports on technical problems using appropriate proceduresResponsible for handling customer data in line with GDPRAd hoc duties as and when required to meet the needs of the business

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