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Night Lodge Porter
3 months ago
Manpower is currently recruiting for a Permanent Lodge Porter (Nights) within a college based in the Oxford City Centre.
You will be required to work these hours in accordance with the rota supplied by the Lodge Manager, and will normally comprise:
8 days on (2 day shifts on Saturday & Sunday, then 6 night shifts), followed by 6 days off. You will be part of a team that will provide the highest levels of service to all visitors to the Lodge (students, Fellows, conference delegates and others), and that will promote a professional and positive image of the College to everyone who has contact with the Lodge. The post holder will also provide professional and efficient security support for the College when required. It will be a requirement of the role that staff undergo training in customer service skills and acquire an appropriate first aid qualification (training to be paid for by the College).
The role is paying £13.52ph on a Permanent Contract.
The role will include-
- To welcome visitors to the College and ensure that enquiries are dealt with as quickly, efficiently, and courteously as possible.
- To assist visitors by giving directions to accommodation and function areas, and to provide accurate information to students, conference delegates and staff as required.
- To answer and deal with telephone enquiries in a courteous and helpful manner, and to transfer calls and take/ deliver messages as appropriate.
- To receive, act upon and respond to Lodge emails in a timely and efficient manner.
- To be conversant with the Kinetic computerised room management system. To liaise with the Conference and Housekeeping offices on room bookings and use, plus the operation of the system.
- To liaise with the Housekeeping and Conference offices and ensure that students, conference delegates and guests vacate their rooms on time.
- To ensure that charges for lost keys and prolonged stays are reported to Accounts and Conference offices.
- To make sure that keys are not taken from the Lodge without a signature, an ID card, or a deposit. For some keys both a signature and a deposit are required.
- To make certain that all keys are on the correct hooks and keys are only handed out to those entitled to have them.
- To issue keys for, and collect money due for, guest rooms.
- To ensure that a mobile phone is always carried, which should act as the contact number during the evening and night shifts.
- In addition to the normal administrative requirements of the role, to undertake occasional administrative work/ projects, as directed by the Lodge Manager.
- The post holder will also be required to undertake training in the operation of the College’s fire alarms, security alarms, and Webcam systems.
- To maintain punt and tennis booking sheets during summer months and collect fees.
- To ensure that punts (including paddles, cushions, etc.) are returned, and that they are locked and moored in their correct positions.
- To keep the Lodge tidy and leave the front desk area as you would expect to find it.
- To undertake such other duties, consistent with the purpose of the job, as may be assigned from time to time by the Assistant Home Bursar, the Lodge Manager, or their nominee.
- To undertake security patrols covering all buildings within the College, paying special attention to the car park during busy periods, and to ensure that all doors are locked.
- To turn away, and report to the Lodge, any suspicious or disruptive persons.
- To pick up any unsightly litter around the College during the patrol.
- To assist authorised persons with parking, check that permits have been displayed on vehicles using the staff and visitor’s car parks, prevent unauthorised parking in the car parks and surrounding college roads, and report details of unauthorised parking by students to the Dean.
- To remain at the front desk during the whole shift (when not on patrol) and to be alert in watching people outside the Lodge, rather than moving to the back office.
- To receive post, and to sort, distribute and dispatch internal and external mail as appropriate.
- To ensure that pigeonholes in the Lodge are cleared at the end of each working day, and to deliver mail to the various parts of the College, including external College properties.
- To receive goods delivered to the Lodge (e.g., furniture, stationery, computer equipment) and to deliver them to their correct destination or contact the person the delivery is for on the day that they arrive.
- in the case of security/ fire emergencies, to call the police or emergency services, and then contact the appropriate College authorities as published in the Fire/ Security Alarm file. The University Security Services may also be contacted if you consider it to be appropriate.
- In the case of emergencies relating to water/ electricity/ gas, Lodge staff will be responsible for the initial isolation of the appropriate local water, electrical and/ or gas supplies when Maintenance staff are not present in the College. Such actions must be reported to the Maintenance team the next day. Porters are also responsible for reporting suspected gas leaks to the supplier. Appropriate training will be provided by the Maintenance team. Porters are expected to be conversant with the emergency services manual and the alarms/ security/ fire folder kept in the Lodge. The on-call member of the Maintenance team should only be called if isolating the appropriate supply outlet does not resolve the problem.
In return my client offers internal / external training, meals while on shift and a great pension package – please apply ASAP and a Manpower representative will be in touch shortly.
