Network Engineer and Analyst Apprentice

2 weeks ago


Manchester, United Kingdom Inspiremyfuture Full time

They are looking for a dedicated IT Service Desk Network Engineer & Analyst Apprentice to work in the expanding IT team where you will be supported in every step of your apprenticeship.
The Company have mentored a number of IT apprentices many of which are still working in the company in a full-time role and been promoted to 3rd line support and Professional Service roles.
The Service Desk is open 7 days a week between 7:00am and 8:00pm, so you must be willing to work between these hours on a rota.
The role offers an attractive salary and benefits package, backed up by a hybrid working model.
The role is a perfect gateway for a career in Networking. You will gain valuable experience to help you support a range of customers with networking solutions.
As an IT Service Desk Networking Engineer & Analyst Apprentice you will be responsible for triage and investigations into Networking and Connectivity incidents to the companies customer base, with hands on support administering routers, WI-FI Access Points, Switches and Firewalls, alongside other products.
Initial response and triage of tickets raised to the Service desk, triggered via the companies monitoring systems.
Providing a helpful and polite response to initial contacts into the Service Desk through taking calls, replying to emails, and responding to self-service ticket.
Effective logging and fault analysis of new Networking incidents and service requests, including prioritisation and coding of the ticket.
Ownership and resolution of Networking incidents and requests within the scope of a Service Desk fix.
Scheduling and supporting engineers during installations, fault resolution and 3rd party issues.
Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set.
Customer Services training and experience
Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services
Experience Documenting training, procedures, and processes
Personal qualities:
Excellent planning and organising skills
Flexible & adaptable
An A-Level in ICT
OR an International Baccalaureate at Level 3 ICT
OR an A-Level 3 apprenticeship in a similar subject
OR a BTEC Extended Diploma in IT (180 credits)
There is an opportunity to apply for a full-time role and promotion to 3rd line support or Professional Service roles in the Company on successful completion of your apprenticeship.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
#



  • Manchester, United Kingdom Inspiremyfuture Full time

    They are looking for a dedicated IT Service Desk Network Engineer & Analyst Apprentice to work in the expanding IT team where you will be supported in every step of your apprenticeship. The Company have mentored a number of IT apprentices many of which are still working in the company in a full-time role and been promoted to 3rd line support and...

  • Apprentice

    20 hours ago


    Manchester, United Kingdom BT Group Full time

    Apprentice - Network Engineer (Level 6 Digital & Technology Solutions Professional) - Manchester **Job Req ID**:26304**Posting Date**:15 Nov 2023**Function**:Apprentices**Location**:Deansgate, Manchester, United Kingdom**Salary**:21,000.00**Apprentice - Network Engineer Level 6 Digital & Technology Solutions Professional** You’re not just looking for a...

  • IT - Business Analyst Apprentice/Graduate

    Found in: beBee S GB - 1 week ago


    Manchester, United Kingdom Kaplan Financial Full time

    IT - Business Analyst Apprentice (Level 4) Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business...

  • IT - Business Analyst Apprentice/Graduate

    Found in: beBee jobs GB - 1 week ago


    Manchester, United Kingdom Kaplan Financial Full time

    IT - Business Analyst Apprentice (Level 4)Location: Hybrid working: Home & our office at Universal Square, Manchester, U.KWorking pattern: Full-TimeContract Type: 18 Month Fixed Term Contract (from start date)We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract.The IT - Business Analyst...

  • Network Analyst

    2 weeks ago


    Manchester, United Kingdom H&R Talent Full time

    A prestigious financial services company based in Manchester is looking for an experienced Network Analyst to join their team that will be responsible for providing overall network support across the business. This role requires an in-depth knowledge of network, software and hardware installation techniques. Aside from technical skills, professionalism to...


  • Manchester, United Kingdom LTS Resourcing LTD Full time

    Senior Network Analyst - Core Networking / SDN / Security Our client are a Valued Added Reseller of enterprise network and security solutions urgently seeking a Senior Network Analyst to join them on a permanent basis. As Senior Network Analyst, you will be part of the team which provides an agile 24x7x365 rapid response and resolution to the Client’s...


  • Manchester, United Kingdom Jacobs Engineering Group Inc. Full time

    Whether it ’ s projects focused on addressing the climate emergency, improving our security, or benefiting our communities by improving transportation links and infrastructure, these are just some of the ways we are working to build a better future for all. About th is Apprenticeship opportunity: Find out why an apprenticeship with Jacobs...


  • Manchester, United Kingdom Jacobs Engineering Group Inc. Full time

    Whether it ’ s projects focused on addressing the climate emergency, improving our security, or benefiting our communities by improving transportation links and infrastructure, these are just some of the ways we are working to build a better future for all. About th is Apprenticeship opportunity: Find out why an apprenticeship with Jacobs...

  • Apprentice

    1 day ago


    Manchester, United Kingdom BT Group Full time

    Apprentice - Cyber Security Level 6 Cyber Security Technical Professional **Job Req ID**:26284**Posting Date**:14 Nov 2023**Function**:Apprentices**Location**:Deansgate, Manchester, United Kingdom**Salary**:21,000.00- Apprentice - Cyber Security Level 6 Cyber Security Technical Professional You’re not just looking for a career, you’re looking to make a...


  • Manchester, United Kingdom Jacobs Engineering Group Inc. Full time

    Your Impact: At Jacobs we’re all about c hallenging t oday to reinvent t omorrow! Start your career with a company that inspires you to deliver your best work so you can grow and succeed ! The biggest questions spark our curious minds . At Jacobs, we solve the most important problems, the ones for the real world . Whether it ’ s ...

  • Apprentice Level 6

    2 weeks ago


    Manchester, United Kingdom Jacobs Engineering Group Inc. Full time

    Your Impact: At Jacobs we’re all about c hallenging t oday to reinvent t omorrow! Start your career with a company that inspires you to deliver your best work so you can grow and succeed ! The biggest questions spark our curious minds . At Jacobs, we solve the most important problems, the ones for the real world . Whether it ’ s ...

  • Data analyst

    4 days ago


    Bolton, Greater Manchester, United Kingdom Amazon Full time

    Data Analyst Degree Apprenticeship (42 Months) Job ID: 2623080 | Amazon UK Services Ltd. Find your Future with Amazon Apprenticeships and become a Data Analyst Apprentice in Amazon’s Operations business. Are you passionate about using data to solve problems and improve the customer experience? If so, consider joining our Operations team as a Data...


  • Manchester, United Kingdom Jacobs Engineering Group Inc. Full time

    Your Impact: At Jacobs we’re all about c hallenging t oday to reinvent t omorrow! Start your career with a company that inspires you to deliver your best work so you can grow and succeed ! The biggest questions spark our curious minds . At Jacobs, we solve the most important problems, the ones for the real world . Whether it ’ s ...

  • Apprentice Level 6

    2 weeks ago


    Manchester, United Kingdom Jacobs Engineering Group Inc. Full time

    Your Impact: At Jacobs we’re all about c hallenging t oday to reinvent t omorrow! Start your career with a company that inspires you to deliver your best work so you can grow and succeed ! The biggest questions spark our curious minds . At Jacobs, we solve the most important problems, the ones for the real world . Whether it ’ s ...

  • Network Engineer

    Found in: beBee S GB - 1 week ago


    Manchester, United Kingdom Lake Recruitment Full time

    Network Engineer My client is recruiting a Network Engineer for their large internal team, the role is field-based. The new role is for a upcoming contract starting in June with Plug & Play nature. Outside IR35. Hours of Work: 6am - 11am Rate: £170-£200 per day (per 5 hour shift) Key Responsibilities * You will be involved in: * Maintaining WAN, LAN,...


  • Manchester, United Kingdom GXO Logistics Full time

    Would you like the opportunity to join GXO as a Supply Chain Apprentice earning and learning a job, aimed to set you up for a rewarding career? Want to build a future in a large but ever-changing business, whilst gaining a recognised L3 qualification? Have you ever thought about logistics as an industry to work in, or interested in finding out more? Here at...

  • Network Engineer

    5 days ago


    Manchester, United Kingdom In Technology Group Limited Full time

    **Role: Network Engineer** **Location: Manchester** **Salary: £50,000** **This is an opportunity not to be missed!** I am working with one of the UKs leading network providers, specialists in super highspeed business connectivity who after multiple multimillion-pound are looking to continue adding to their talented Network Engineering team Having just...

  • Network Engineer

    2 weeks ago


    Manchester, United Kingdom Jonothan Bosworth Full time

    Jonothan Bosworth Recruitment Specialists are working with a global technology services provider who design phenomenal solutions for an international client base looking for a competitive advantage in their respective markets. If you live near to London or near to Manchester, this job opportunity could be the right fit for you. THE BASICS: As part...


  • Manchester, United Kingdom Portakabin Full time

    **About the opportunity** We have an exciting opportunity for someone to take their first steps into the electrical trade and to join us as an Electrical Apprentice in Manchester (Royton)! This scheme will allow you to learn the vital skills of how to install, maintain, and repair electrical systems which will create a great foundation for a career as an...


  • Manchester, United Kingdom Randstad Delivery Full time

    Job Title: Hardware Engineer Apprentice Pay: 12,500 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Training Provided : Level 3 IT Technician standard delivered via virtual learning platform sessions. IT Vendor training will also be provided. Software Installs...