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Director of Enterprise Applications

4 months ago

London, United Kingdom British Council Full time

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Location: London, UKM, GB Manchester, UKM, GB Edinburgh, UKM, GB Belfast, UKM, GB Cardiff, UKM, GB

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Director of Enterprise Applications

Location: Any UK Office ( London, Belfast, Edinburgh, Cardiff or Manchester)

Department: Digital & Technology

Contract type : Permanent

Pay band: Starting at£77,031, plus £3,300 London allowance, for those based in the London area only

Benefits Include, but are not limited to: 
• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme
• An unrivalled opportunity for you to get to use all the experience you’ve built up working in and/or leading global organisations to support us in building trust across the world

Closing Date : Monday 3 June 2024 at 23:59 UK time

Interviews: Dates to be confirmed

You must have the legal right to work in United Kingdom at the time of application.

There is no relocation or sponsorship support provided.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.

Role Purpose:

As Director of Enterprise Applications, you will play a pivotal leadership role, designed to spearhead the strategic direction and execution of our enterprise applications portfolio across the global organisation. The purpose of your role will be threefold: to innovate, to integrate, and to optimise application usage to drive operational efficiency and business growth.

You will strategise the development and deployment of enterprise applications, ensuring they align with our global business objectives and technological advancements. You will be responsible for optimising the performance and security of these applications, thereby enhancing business processes and safeguarding critical data.

Collaborating with key stakeholders, you will identify opportunities to leverage applications to improve business outcomes and user experiences. Your deep understanding of digital technologies will be harnessed to innovate scalable solutions that address evolving business needs and market trends.

As a leader, you will mentor a diverse global team of IT professionals, fostering a culture of collaboration, continuous learning, and excellence. Given the global nature of the role, you will navigate the complexities of different regions and cultures, ensuring consistent application standards and practices across all markets.

Role Context:

The Digital and Technology (D&T) team collaborate with other parts of the British Council to foster a digitally enabled, customer centric organisation. As a digitally inclusive team, we strive to ensure our people, and those we work with, are enabled to feel digitally confident. We do this by empowering our people with digital skills and support to help them rise to important challenges, regardless of role or location. Our people steer our ambition, drive our successes and manage us through periods of great change. Together, we strive to build an inclusive environment that upholds our values and supports us in our work.

The Operations unit is accountable for the continuing delivery of secure, performant enterprise platforms and applications and the connectivity and modern workplace environment to access those platforms. This is achieved through partnerships with external suppliers and delivery through ITIL based processes. The unit is also responsible for transitioning new products and services into the live environment. It interfaces across the Digital and Technology departments, Suppliers and Managed Services.

Main accountabilities include but are not limited to:

Leadership & Management

  • Direct and oversee the Operations application teams, setting clear objectives and KPIs.
  • Foster a collaborative work environment that encourages innovation and continuous learning.
  • Manage recruitment, performance evaluation, and professional development of team members.
  • Ensure adherence to industry best practices and regulatory standards.

Strategy and/or Planning

  • Develop and implement a strategic plan for enterprise applications aligned with the organization's business objectives.
  • Oversee the lifecycle of enterprise applications, from selection to decommissioning.

Relationship and Stakeholder Management

  • Act as the primary point of contact for all matters related to enterprise applications.
  • Build and maintain relationships with key stakeholders, including senior leadership, business units, IT teams, and vendors.

Commercial and/or Financial Management

  • Develop and manage the budget for enterprise applications, ensuring cost-effectiveness and return on investment.
  • Conduct cost-benefit analyses for proposed projects and initiatives.

Service Improvement

  • Monitor the performance and usability of enterprise applications, identifying areas for improvement.
  • Implement service improvement initiatives based on feedback from users and performance metrics.

Professional Services Expertise

  • Demonstrate expertise in the design, implementation, and management of enterprise applications.
  • Provide technical guidance and support to the application team and other stakeholders.
  • Keep up-to-date with best practices in application management through continuous learning and professional development.

Sector/Subject Expertise

  • Understand the specific needs and challenges of the digital and technology industry and how enterprise applications can address them.
  • Stay informed about industry trends, emerging technologies, and regulatory changes that may impact enterprise applications.
  • Leverage sector knowledge to drive innovation and competitive advantage through enterprise applications.

Consultancy, Analysis, and Problem Solving

  • Provide consultancy to senior leadership and other stakeholders on the strategic use of enterprise applications.
  • Conduct regular analyses of application performance, user satisfaction, and business impact.

Role specific skills:

  • Technical Skills:  Proficiency in managing enterprise applications and understanding their functionalities. Experience with specific enterprise platforms like SAP, Oracle, or Microsoft.
  • Analytical Skills : Ability to analyse business requirements, IT infrastructure, data management processes, and cybersecurity measures.
  • Business Skills:  Understanding of business objectives and ability to align them with enterprise application strategies. Experience in project management, vendor management, and leading cross-functional teams.
  • Communication Skills:  Excellent written and verbal communication skills are crucial for effectively communicating with various stakeholders including IT leadership, business customers, team members, and other IT colleagues.
  • Leadership Skills:  Strong leadership skills with a focus on team development and performance management. The ability to lead change management and strategy building for accelerating digital transformation is essential.
  • Adaptability:  Being adaptable and versatile with the ability to keep up to date with consumer and marketing trends and advancements in technology is key for this role.
  • Understanding of Digital Practices:  An excellent understanding of digital practices such as SEO, SEM, SMO, and PPC will be beneficial for this role.

Role specific knowledge and experience:

  • Extensive experience (8+ years) in managing enterprise applications within a global setting.
  • Proven track record in developing and implementing strategic plans for enterprise applications that align with business objectives.
  • Extensive experience in managing cross-functional teams and leading them towards achieving organizational goals.
  • Deep understanding of various enterprise applications and their functionalities, including CRM, ERP, and SCM systems.
  • Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.
  • Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
  • Proficiency in project management, with a proven ability to manage multiple projects simultaneously and deliver on time and within budget.
  • Strong leadership skills with a focus on team development and performance management.
  • Excellent stakeholder management skills, with experience in collaborating with senior leadership, business unit heads, and end users.
  • Knowledge of regulatory standards and compliance requirements related to enterprise applications.
  • Experience in implementing cloud-based enterprise solutions.
  • Familiarity with emerging technologies such as AI, machine learning, and blockchain, and their application in enterprise systems.
  • Understanding of the specific challenges and opportunities within the public sector, particularly in relation to digital transformation initiatives

Education:

  • A Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.
  • An advanced degree such as a Master's in Business Administration or Information Technology is preferred.

Professional Qualification and Certification:

Minimum

  • Certifications related to enterprise applications management, such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).
  • Certifications related to enterprise applications management, such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).
  • Qualifications in specific enterprise platforms like SAP, Oracle, or Microsoft can also be advantageous.
  • Qualifications in leadership or management could also be beneficial.

Additional job requirements:

Proof of Identity requirements/right to work in country:

Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Only at its discretion will the British Council provide support so please check first whether visa support is offered.

Initial and continuing employment with the British Council is subject to an annual background check. The job undertaken defines the nature of check(s) and assessment applied.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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