IT / Systems Development Analyst

2 weeks ago

London, United Kingdom Capita Full time

Home based role Help strengthen our Team as our Network Release Analyst. Home based role
This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple software and hardware vendors. Releases will be inclusive of, but not limited to, vendor application updates / patches, operating system patches, security advisories / improvements, hardware (IOS & firmware), upgrades, projects and programs.
The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and our customers.
What You'll Be Doing:
'€¢Work with internal / external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle.'€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity.'€¢Assist in the release package design, build, configuration and package acceptance including business sign off.'€¢Create Change records and package release records specifying the effect on CIs within the Release Management service.'€¢Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme.'€¢Ensure that the CMDB is updated with release updates when a Change is implemented.'€¢Work with wider shared services teams (NOC, Major Incident, Change, Problem, etc) in implementation of Release Management tools / procedures.'€¢Required to provide wider support within the Configuration Management space where required. What we're looking for:
'€¢Strong experience in release management and come from a networking background.'€¢Excellent understanding of Service Management principles and Service Level metrics.'€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role.'€¢Sound technical knowledge and understanding of IT / Network / Communications services including WAN / LAN, VoIP, Ethernet, ADSL / SDSL, Security, MPLS networks.'€¢Intermediate level working knowledge of Microsoft Excel.'€¢Ability to work well in a high-pressure environment, whilst maintaining focus, sense of urgency and decisiveness.'€¢Demonstrate relationship building, motivation and influencing skills to achieve results.'€¢Excellent verbal, written and listening communication skills.'€¢Experience in the Telecoms, Service Provider, or IT industry, with a good understanding of Local Government, preferably from experience of working with or within this area.'€¢Experience of large and complex service management contracts.'€¢Possess mature interpersonal skills and is successful at developing and managing relationships at all organizational levels, both internally and externally.'€¢Ideally ITIL qualification and experience of applying ITIL (IT Infrastructure Library framework) in the workplace.'€¢Ideally have industry recognized network qualification (Cisco CCNA/Comp Network+)'€¢Good documentation skills, specifically with regards to internal and customer processes.'€¢Knowledge or experience using BMC Remedy or another ITSM tool.'€¢Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.
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