German Technical Support Representative

3 weeks ago


United Kingdom MINDBODY, Inc. Full time

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. We’re not just another tech company—we’re far and away the leader of our industry. We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. The Technical Support Specialist I provides the first level contact support to MINDBODY customers by utilizing multiple methods of contact, primarily over the phone. The Technical Support Specialist I handle customer inquiries by gathering information, primarily over the phone, by questioning through curiosity to identify the nature of the problem and troubleshoot foundational technical product-related issues.
Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums.
Troubleshoot basic product-related issues and update account information as necessary.
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies.
Acquire the Level 1 Technical Support Certification.
German speakingis a requirement
Entry level role, ideal for someone looking to further their customer service experience
Ability to quickly learn technical products and functions with an interest in understanding software solutions
We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.



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