Quality Management Lead
4 weeks ago
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£The Team Manager is responsible for the performance & achievement of SLAs within the Islington Assessment Centre, providing leadership to a team of Health Practitioners (HPs) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.
Team Manager Islington Hybrid Working
Monday to Friday
Full Time, Permanent
The Team Manager is responsible for the performance & achievement of SLAs within the Islington Assessment Centre, providing leadership to a team of Health Practitioners (HPs) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.
Designed to create a strong performance driven, and claimant focused culture that supports our values in delivering consistent, robust and quality assessments whilst developing and protecting our reputation. Using management information to drive performance, such as average assessments per day, average assessment duration, slot outcomes etc.
Jointly monitoring performance to identify trends/risks/development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary.
Support Resource Managers in the planning activity, allocation of resource in line with DWP forecast, and effective booking policies to assist in the achievement of SLAs and KPIs.
To promote joint working and maximise the local relationshipsClinical and Non-Clinical employees alongside theengagement structure.
Discussing / reviewing/ answering complaints within SLA
Review data and implementing changes where necessary to improve claimant journey/experience
Completing, checking, and approving staff expense, timesheets, annual leave, shopping carts/procurement requests
Monday to Friday, office hours
~ Wide range of benefits including 25 days holiday (+ bank holidays and birthday off) and private healthcare.
Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
Seniority level Mid-Senior level
Employment type Full-time
Job function Management
Industries Strategic Management Services
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