Fire & Security Technical Support Advisor

3 weeks ago

United Kingdom Fuzion 4 Full time
Fire & Security Technical Support Advisor

Job Title: Fire & Security Technical Support Advisor

Trading Names: AB Fire & Security, East Sussex Security & BeSure Security Systems

Job Brief

We are looking for a highly skilled and experienced Fire & Security Technical Support Advisor to lead our technical help desk. The successful candidate will be responsible for providing expert guidance and support and ensuring timely and effective resolution of technical issues. The ideal candidate will have a strong background in fire and security systems, excellent leadership skills, and a passion for delivering exceptional customer service.

The role requires an experienced, flexible and highly motivated individual who is capable of working under their own initiative and as part of a team.

This is a team-based role, but the ability to work confidently and effectively on your own initiative will be paramount. You must be well presented, a quick learner, and able to hit the ground running in a fast-paced environment.

Duties can change from time to time subject to client’s requirements and change to the marketplace.

Contractual Information

Job Type: Full-time, Permanent, Office Based

Hours of Work: Monday – Friday, 8.30am – 5pm with a 30minute unpaid break for lunch

You will receive 23 days of paid holiday plus all UK statutory Bank Holidays, which increases with time served. You will also be auto-enrolled onto the workplace pension scheme after successful completion on 3-month probation, which you can opt out of should you choose.

You will be provided with the following:

  • Company Uniform
  • Company Laptop
  • Company Mobile Phone

Responsibilities & Duties

  • Develop and implement procedures for timely and effective resolution of technical issues.
  • Monitor and analyse technical support metrics, identify areas for improvement, and implement solutions.
  • Collaborate with other departments to resolve complex technical issues and ensure seamless customer experience.
  • Provide technical support and expertise to customers and team members.
  • Keep up-to-date with new technologies and industry standards.
  • Conduct regular training sessions to ensure the team is up-to-date with the latest developments in fire and security systems.
  • Ensure compliance with company policies, procedures, and quality standards.
  • Manage and monitor cloud-based systems.

Experience

The candidate should have 10 years solid fire and security background and should:

  • Have proven work experience as a technical support supervisor or similar role.
  • In-depth knowledge of fire and security systems, installation, configuration, and maintenance.
  • Have comprehensive knowledge base of multiple manufacturers equipment.
  • Be able to identify and rectify faults across all disciplines.
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Ability to think strategically and implement effective solutions.
  • Good understanding of industry regulations and standards.
  • Have good IT skills: MS Word, MS Excel and MS Outlook.

Skills & Competencies Required (Technical & Practical Experience)

  • Commercial, industrial and domestic installations of varying sizes.
  • Ability to install systems on all areas of fire & security to the relevant industry standards (BAFE and NSI Gold).
  • Experience working with the following systems:
  • Hikvision
  • Paxton
  • Scantronic
  • Texecom
  • Galaxy
  • Ajax
  • Advance
  • Morley
  • Kentec
  • Hyfire
  • Nurse Call Systems

The ability to compile comprehensive installation documents will be essential in this role. An understanding of electronic devices (mobile phone and tablet) will also be required for document completion and submission.

Education & Qualifications Requirements

Understanding the requirements of the PD 6662:2017 (including BS 8243)

Understanding the requirements of the NSI Code of Practice NCP 104 (CCTV Systems)

Understanding the requirements of the NSI Code of Practice NCP 109 (Access Control Systems)

Strong knowledge of TCP/IP Networking Communications for CCTV and Access Control

Fire Detection and Fire Alarms Systems Unit 1 – Fundamentals

Fire Detection and Fire Alarms Systems Unit 2 – Design

Fire Detection and Fire Alarms Systems Unit 3 – Installation

Fire Detection and Fire Alarms Systems Unit 4 – Commissioning

Fire Detection and Fire Alarms Systems Unit 5 – Maintenance

  • Punctual
  • Positive
  • Supportive
  • Proactive
  • Detail-orientated
  • Methodical

All conditional job offers are subject to satisfactory security screening and National Police Chiefs Council checks (as per NSI requirements).

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

Apply today

What is your name?

What is your email address?

Is there anything else you'd like to tell us about you?

Please upload your CV This form accepts PDF files only

Please upload your Cover Letter (optional) This form accepts PDF files only

What it means to work at the Fuzion 4 Group…

Fuzion 4 represents a lifetime’s worth of commitment to the four elements of protection – fire safety, security, electrical and locksmithing.

Joining the Fuzion 4 Group means becoming a member of a team of experts whose knowledge and excellent reputation makes them the go-to choice for unparalleled safety and security.

With a constantly growing portfolio of clients, you’ll have the opportunity to work with a diverse range of customers across the Southeast, from industrial manufacturers to schools, hospitals and homeowners.

At the Fuzion 4 Group, we place the utmost emphasis on building trust, delivering reliable services, and fostering innovation for our customers, all of which we strive to achieve and exceed

If you are looking for a dynamic work environment with a team of professionals who are passionate about what they do, then the Fuzion 4 Group is the perfect place for you

Perks of working at the Fuzion 4 Group

Pension Scheme – After a period of 3 months, you will be auto enrolled into the Governments pension scheme which you can opt out of should you wish

Culture – we have a people centered work culture which prides itself on putting employee needs first.

#J-18808-Ljbffr

  • Fire & Security Service Engineer (Contract)

    4 weeks ago

    United Kingdom Wessex Fire & Security Full time

    Wessex Fire & Security are a family run company based in Dorset, with nearly 40 years experience in the Fire & Security business both in domestic and commercial settings. We are seeking an experienced Fire & Security engineer to join our team. Systems to include Fire & Intruder alarms, CCTV, Networks, Communicators, Door access control and remote apps and...

  • Fire & Security Service Engineer Wessex Fire & Security Ltd

    4 weeks ago

    United Kingdom Wessex Fire & Security Full time

    Wessex Fire & Security are a family run company based in Dorset, with nearly 40 years experience in the Fire & Security business both in domestic and commercial settings. We are seeking an experienced Fire & Security engineer to join our team. Due to our continued expansion we have an exciting opportunity based in and around the Hampshire, Dorset and...

  • Sales - Fire and Security

    4 weeks ago

    United Kingdom Griffin Fire Full time

    Security Sales - Office Based Sales Position FAFS Fire & Security, a specialist business within Marlowe Fire and Security Group, is seeking an experienced Security Sales professional to join their team. Marlowe Fire & Security Group is a leading company in the industry, known for its rapid growth and exciting opportunities. With over 1,000 dedicated Fire...

  • Fire & Security Apprenticeship

    4 days ago

    United Kingdom & Security Systems Ltd Full time

    Fire and Security Systems Technician Apprentice Trinity Fire & Security About Us: At Trinity Fire & Security, we are committed to providing comprehensive fire, emergency, and security solutions to protect our clients from risks and dangers. As part of our dedication to excellence, we offer apprenticeship opportunities for individuals looking to develop a...

  • Field Sales Advisor

    2 days ago

    United Kingdom Chubb Fire & Security Limited Full time

    Company Description Chubb Fire & Security are looking to hire a Fire or Security Sales Consultant. The main goal of this role is to sell the full portfolio of fire detection and prevention solutions and services and Electronic security systems (CCTV, Access Control, Intruder Alarms) to a range of existing customers and new customer prospects in the B2B arena...

  • Fire and Security Design and Estimator

    4 weeks ago

    United Kingdom Complete Security Recruitment Full time

    Fire & Security Role: Are you a Fire Alarm Estimator/Projects Engineer with good working knowledge of fire alarm systems and regulations? Office & site based position ~Knowledge of fire alarm systems and regulations Ability to work well in a team and manage multiple projects Our client provides a comprehensive and flexible package of services...

  • Fire and Security Design and Estimator

    4 weeks ago

    United Kingdom Complete Security Recruitment Full time

    Fire & Security Role: Are you a Fire Alarm Estimator/Projects Engineer with good working knowledge of fire alarm systems and regulations? Office & site based position ~Knowledge of fire alarm systems and regulations Ability to work well in a team and manage multiple projects Our client provides a comprehensive and flexible package of services...

  • Security Sales

    4 weeks ago

    United Kingdom Griffin Fire Full time

    Security Sales - Office Based Sales Position FAFS Fire & Security, a specialist business within Marlowe Fire and Security Group, is seeking an experienced Security Sales professional to join their team. Marlowe Fire & Security Group is a leading company in the industry, known for its rapid growth and exciting opportunities. With over 1,000 dedicated Fire...

  • Fire and Security Engineer

    4 weeks ago

    United Kingdom Kings Security Systems Ltd Full time

    Servicing and maintenance of intruder, CCTV and access control systems, as well as installation & maintenance of electronic fire alarm systems, portable extinguishers and emergency lighting in accordance with the current standards. Servicing and maintenance of intruder, CCTV and access control systems, as well as installation & maintenance of electronic...

  • Fire and Security Engineer

    4 weeks ago

    United Kingdom Kings Security Systems Ltd Full time

    Servicing and maintenance of intruder, CCTV and access control systems, as well as installation & maintenance of electronic fire alarm systems, portable extinguishers and emergency lighting in accordance with the current standards. Servicing and maintenance of intruder, CCTV and access control systems, as well as installation & maintenance of electronic...

  • Installation Engineer

    2 weeks ago

    United Kingdom Chubb Fire & Security Limited Full time

    Company Description Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE...

  • Logistics / Transport Supervisor

    4 days ago

    United Kingdom Chubb Fire & Security Limited Full time

    Company Description Chubb Fire & Security is currently recruiting a Branch Logistics Coordinator in the South East Team to support our team of Portable Fire Extinguisher (PFX) Engineers. The main goal of this role is to coordinate all aspects of the supply chain operations within branch and support all warehousing and logistics aspects of the business ...

  • Senior Fire and Security Engineer

    4 weeks ago

    United Kingdom Tech-People Full time

    Senior Fire and Security Engineer A well established and market leading fire and security specialist have key requirements for a Senior Fire and Security Engineer, to assist in further supporting the service team. Training will be provided for this role. As the Senior Fire and Security Engineer, you will be: Senior Fire and Security Engineer will be able...

  • Security and Fire Engineer

    4 weeks ago

    United Kingdom Zitko Group Ltd Full time

    Electronic Security and Fire Detection Engineer - North West (Liverpool/Manchester) Electronic Security and Fire Detection Engineer Monday – Friday, 8.As a Electronic Security and Fire Detection Engineer, you will be responsible for the servicing and maintenance of fire and security systems across the country, offering a reliable and customer-focused...

  • Branch Logistics Coordinator

    4 days ago

    United Kingdom Chubb Fire & Security Limited Full time

    Company Description Chubb Fire & Security is currently recruiting a Branch Logistics Coordinator in the South East Team to support our team of Portable Fire Extinguisher (PFX) Engineers. The main goal of this role is to coordinate all aspects of the supply chain operations within branch and support all warehousing and logistics aspects of the business Job...

  • Fire & Security Engineer's Required (Permanent)

    1 week ago

    United Kingdom JLB Recruitment Ltd Full time

    We are a well-established Fire & Security company with more than 17 years’ experience based in Bradford on Avon, Wiltshire.We are looking for an experienced Fire & Security Engineer.Whose key role will be to carry out service works on a range of Fire & Intruder Alarms, Access control, CCTV systems.Servicing and Installation of Fire Alarms, Intruder Alarms,...

  • Health, Safety and Fire Advisor

    3 weeks ago

    United Kingdom Michael Page Full time

    Are you passionate about ensuring the safety and well-being of our community's most vulnerable members? Do you have a keen eye for detail and a strong background in fire safety? If so, we want you to be part of our team! Client Details I am working with a leading social housing association dedicated to providing comfortable and secure homes for...

  • Fire and Security Engineer

    4 days ago

    United Kingdom Construction Recruitment Services LTD Full time

    Construction Recruitment Services LTD provided pay range This range is provided by Construction Recruitment Services LTD. Fire and Security Engineers wanted Our client are an established & very successful Fire and Security company based in Kent, due to a number of contracts recently won they are looking for x2 Fire and Security engineers based in the...

  • Engineer (Fire & Security)

    3 weeks ago

    United Kingdom Security Control Systems Ltd Full time

    20 days holiday rising by 1 day per annum to a max of 25 days ~ Van (Toyota Proace or Similar), PDA & phone provided ~ Company pension Residential & commercial customers Additional training will be provided applicant must be confident on Intruder Alarms such as Texecom, Menvier and Scantronic Knowledge of Access Control, CCTV & Fire Alarms would be...

  • Fire & Security Engineer (Permanent)

    1 week ago

    United Kingdom JLB Recruitment Ltd Full time

    We are a well-established Fire & Security company with more than 17 years’ experience based in Bradford on Avon, Wiltshire.We cover Bath, Bristol, and surrounding areas.We are looking for an experienced Fire & Security Engineer.Whose key role will be to carry out service works on a range of Fire & Intruder Alarms, Access control, CCTV systems.The...