IT Engineer

2 months ago

London, United Kingdom Content+Cloud Limited Full time

Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer.
You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to.
You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.
Your career progression is important to you, and to us. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time.
These are some of your areas of expertise and where you will be able to showcase your IT skills:
Microsoft Exchange
Cloud (Azure, AWS or Google cloud)
SCCM
Office 365
Windows Servers (full range)
Server Virtualisation (HyperV / VMWare)
Local Area Networking
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
Sharepoint 2010/2013

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