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Technical Support Engineer

4 months ago

Bracknell Berkshire, United Kingdom Mestec Limited. Full time

The Role
Due to expansion and growth, Eyelit Technologies is seeking a Development Technical Support Engineer (DTSE) to support our MESTEC product line. As part of our Professional Services Team, the DTSE will play a crucial role in deliveringkey performance metrics for the Professional Services Team.

MESTEC provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS).These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times.

The Technical Support Engineer will be the face of business for all customers implementing MESTEC software. You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals. This is a hybrid opportunity requiring three days per week in office at our Bracknell, UK location.

Core Responsibilities
  • Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction
  • Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers
  • Providing first and second line support to customers
  • Interpret and analyse user requirements
  • Write innovative, scalable, robust software solutions for our clients
  • Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
  • Designing, implementing, and debugging database queries to solve real-world problems
  • Supporting project implementations from initial customer training through to post implementation support phase
  • Build new screens, dashboards and user interfaces using the Mestec designer
  • Help drive improvements on the department’s Measurable Objectives
What We Require
  • Basic understanding of fundamental programming concepts
  • Knowledge or relevant experience with an object-oriented programming language such as C# (preferred), Java, Python, etc
  • Right to work in the UK
Preferred Characteristics
  • Experience in a manufacturing environment
  • Experience in change control procedures
  • Knowledge of SQL or Oracle databases
What We Value
  • Proactive, can operate autonomously, and thrive in ambiguity
  • Excellent interpersonal and communication skills, and a high level of emotional intelligence
  • Excels at working on open-ended problems and executing them to completion
  • Data-driven and detail oriented
What We Offer
  • Competitive compensation
  • Learning and Development opportunities
  • Dynamic company culture
  • 25 days annual leave
  • Health Insurance for Employee; 100% employer paid
  • Salary sacrifice schemes
  • 5% employer pension contribution

About the Company

MESTEC, a division of Eyelit Corp, provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS).These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times. Please visit us at for additional information.

Founded in 1997, Eyelit delivers our manufacturing management software suite to enable companies to efficiently reach operational excellence. Our software enables clients to have visibility and control of manufacturing operations from the factory floor through the global supply chain. A unique blend of innovative technology and unparalleled service makes Eyelit software simpler to implement, integrate, and use. Please visit us at for additional information.

Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers. Please visit us at for additional information.

Eyelit is committed to promoting a culture of diversity, equity, and inclusion. We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems.
Eyelit is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please let us know how we can help.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identify or expression, or veteran status. We are proud to be an equal opportunity workplace in hiring and growth opportunities.

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