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Customer Service Coordinator
3 months ago
Job Description Customer Service Coordinator
£Full time, Permanent
Heritage PS Talent Solutions are working on behalf of our client.
Heritage PS Talent Solutions are working on behalf of our client to recruit for an experienced Customer Service Coordinator to join our well-established manufacturing client in Bellshill, ML4. The successful candidate will support the Customer Service team on a full time, permanent basis.
The ideal candidate will have recently worked within a customer service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met.
Main duties of the Customer Service Coordinator:
Respond to customer inquiries, pricing requests, delivery information, and sample requests via telephone and email.
Order Management:
Verify and confirm addresses, pricing, discounts, product availability, and haulage options.
System and Database Management:
~ Ensure regular and accurate updates are maintained in the company's CRM system .
Sales Support:
~ Requirements of the Customer Service Coordinator :
Outstanding customer service skills and ability to build strong relationships.
Willingness to participate in training events, including those requiring travel and overnight stays.
Professional telephone etiquette and precise keyboarding skills.
Flexible, enthusiastic, and capable of working under pressure while using initiative.
Proficient in Microsoft applications, including Outlook, Excel, and Word.
Possession of a valid driver's license.
Benefits of the Customer Service Coordinator:
~ Full time, permanent role with hybrid working options
~ Competitive salary
~10% matched pension
~3x life insurance
~ Full access to Employee Assistance programme for self and family members
~ Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
~ Personal development and career progression opportunities
~ Free, onsite parking
Heritage PS Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
