Digital Customer Support Executive

2 weeks ago

London, United Kingdom Metia Limited Full time

Contract: 18 months FTC
Location: London/hybrid
Client Placement - Global Tech Leader
Metia is an ambitious independent agency looking for a commercially savvy senior customer evidence manager with experience in technology, finance or professional services.
For this role we are looking for an experienced Senior Customer Evidence Manager to work within one of our clients – one of the leading global tech brands – to deliver their world class customer stories.
This role will be working closely with multi-disciplinary teams both within the client environment as well as internal Metia teams to ensure the voice of the customer resonates across various digital channels. You will be client facing, interacting with senior leadership and working directly with customers for story discovery, content creation and final content approval. A key part of this role is working with digital channel owners across the company to plan and execute amplification plans for each story and drive internal communications to a broad set of stakeholders.
Metia has strategic services designed to support our clients in the areas of Insight, Content, and Demand. These services are based upon deep expertise, proven methodologies, and are enabled by unique tools and systems.
In the past two years we’ve delivered marketing campaigns into almost 90 countries and 40 languages.
Grow customer story opportunities across the marketing spectrum, from content capture to production and amplification.
Collaborate with product marketing groups and other stakeholders to understand customer story objectives against business priorities and key performance indicators (KPIs) to highlight competitive advantage.
Drive alignment across all teams, identify and mitigate risks for assigned projects and set expectations for content delivery and review cycles, while negotiating deadlines and balancing competing business objectives.
Understand performance outcomes and use data to refine best practices for other customer story creators.
Demonstrate the ability to create Business-to-Business (B2B) content to support sales pipelines – preferably in the B2B tech space.
Understand buyer needs and leverage customer insights and trends to transform findings into relevant and useful content for marketing collateral, enhancing the quality of our customer stories.
Oversee project allocation, demonstrating your ability to understand and manage budgets.
Experience working with large international corporate brands
EMEA wide or international marketing experience
Strong financial management skills in relation to client budgets and resource management
A desire to use data in devising campaigns and delivering relevant outcomes
Confidence and experience in juggling several large projects simultaneously
If you relish change, enjoy new challenges and seek to excel at your profession, this is the environment for you.
#

  • Customer Support Executive

    Found in: Jooble UK C2 - 1 day ago

    London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst Group Unique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Support Executive

    1 day ago

    London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst Group Unique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Service Executive and Account Support

    Found in: Jooble UK C2 - 1 day ago

    London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst Group Unique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Service Executive and Account Support

    1 day ago

    London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst Group Unique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Service Executive and Account Support

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Greater London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst GroupUnique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Service Executive and Account Support

    Found in: Appcast UK C2 - 1 day ago

    Greater London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst GroupUnique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Service Executive and Account Support

    Found in: Whatjobs ES C2 - 23 hours ago

    Greater London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst Group Unique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Service Executive and Account Support

    Found in: Talent UK 2A C2 - 1 day ago

    Greater London, United Kingdom Portus Digital Full time

    About Portus Digital and Validhirst GroupUnique opportunity to work for an online retailer of computers and other IT consumer equipment. Over the last 28 years the Validhirst group has grown and diversified to trade on multiple platforms including Amazon, Ebay and our Websites. Our company culture is to move fast and flexibly to keep ahead of rapid...

  • Customer Support Executive

    1 week ago

    London, United Kingdom The Opportunity Hub UK Full time

    Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further! The Opportunity Hub UK is excited to announce that we are currently recruiting for a Customer Support Executive to join one of the fastest growing PropTech companies in the UK. **Company Overview**: Our client is a SaaS business...

  • Senior Digital

    5 days ago

    London, United Kingdom The Digital Recruitment Company Full time

    **Senior Digital & Design Executive** **Job Type**: Permanent **Location**: London/Hybrid **Salary**: £45,000 - £48,000 **Consultant**: Mags Rendle **The Organisation** If you are looking to work with a dynamic and talented Marketing team and are wanting to progress your Digital Marketing career with a an internationally recognised firm this is the...

  • Digital Marketing Executive

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Digital People London Full time

    As the Online Acquisition Manager for this young, vibrant and fast growing online marketing agency you will be working across the areas of PPC, SEO, Email and Social Media. This agency works across a range of desirable clients in various sectors, from lifestyle to financial. They help drive acquisition through a range of online marketing channels. Using...

  • Digital Marketing Manager

    2 weeks ago

    London, United Kingdom REDCAT DIGITAL Full time

    Job Description Working for a very well-funded consumer fintech app, the Digital Marketing Manager will shape and execute paid marketing strategies to increase customer acquisition, engagement and retention. You will help to scale their UK presence, as well as launch them into Europe and the US. The Digital Marketing Manager will be responsible for: ...

  • Customer Training Support Advisor

    7 days ago

    London, United Kingdom Digital Realty Full time

    The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Command Center. This position is shift based and you will be required to work on a rotating schedule, full...

  • Digital Account Executive

    2 weeks ago

    London, United Kingdom Conversion Digital Full time

    Reporting to the Director of Sales and Operations the Digital Marketing Executive will be required to carry out a number of account management & marketing administrative responsibilities. You will be able to work remotely. This can be a remote position with flexible working hours. Key Responsibilities: o Weekly tasks including: changing creative,...

  • Digital Marketing Executive

    2 weeks ago

    London, United Kingdom LinkPoint Resources Limited Full time

    Copy Writer, Digital Marketeer, Marketing, Marketing & Business Development, Other We specialise in the recruitment of high quality candidates in the Digital Marketing sector. We have an excellent opportunity for a Digital Marketing Executive to join a rapidly expanding agency. Digital Marketing Executive’s Core Duties Create and fulfil digital...

  • Digital Product Executive

    7 days ago

    London, United Kingdom Parfums Christian Dior Full time

    Company: Parfums Christian Dior - Country / Region : United Kingdom - City : London - Business group: Perfumes & Cosmetics - Contract type: Permanent Job - Function: Digital - Experience required: Minimum 3 years - Reference No.: PCD18683 - Date of publication: 2023.04.27 POSITION **POSITION**:DIGITAL PRODUCT...

  • Creative and Digital Sales Executive

    2 weeks ago

    London, United Kingdom Moriati Digital Recruitment Full time

    Agency Sales Manager Join a pioneering force in the AdTech industry as an Agency Sales Manager for our esteemed client, a leading global contextual AdTech company. Renowned for delivering high-impact formats programmatically, our client stands at the forefront of innovation, recognized as one of the most dynamic and fast-growing AdTech businesses globally....

  • Creative and Digital Sales Executive

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Moriati Digital Recruitment Full time

    Agency Sales Manager Company Overview: Join a pioneering force in the AdTech industry as an Agency Sales Manager for our esteemed client, a leading global contextual AdTech company. Renowned for delivering high-impact formats programmatically, our client stands at the forefront of innovation, recognized as one of the most dynamic and fast-growing AdTech...

  • Creative and Digital Sales Executive

    2 weeks ago

    London, United Kingdom Moriati Digital Recruitment Full time

    Agency Sales Manager Company Overview: Join a pioneering force in the AdTech industry as an Agency Sales Manager for our esteemed client, a leading global contextual AdTech company. Renowned for delivering high-impact formats programmatically, our client stands at the forefront of innovation, recognized as one of the most dynamic and fast-growing AdTech...

  • Senior CRM

    2 days ago

    London, United Kingdom Moët Hennessy Europe Full time

    **Position**: **JOB MISSION** The Senior CRM & Digital Executive reports into the Digital Marketing Manager and its main purpose is to support in the management and execution of digital campaigns across the full portfolio of MH brands in the UK. There is a renewed focus on growing our CRM capabilities and expertise, and this role will be key to delivering...