IT Specialist

3 weeks ago


London, United Kingdom WUNDERTALENT Full time

We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.
You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.
You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.
experience of the Microsoft Windows Desktop essential
good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
experience with Active Directory, Desktop & Server solutions across the Microsoft stack
of network, printer, AV, UPS and Security hardware
of working within a Cybersecurity framework
appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.
working with internal and external resources to achieve consistently excellent service level3


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