Night Receptionist

This job is mainly for Ibis Budget Portsmouth - Fratton Hotel However there is also an option to do extra hours in sister hotel: Ibis Portsmouth City Centre Hotel if needed. Training is provided -Welcomes guests as soon as they arrive with care and attention, with a personalised approach, take payment, allocate the rooms assist with guests queries. - Promoting companys ALL loyalty programme - Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner - Has knowledge of the facilities and services, events offered by the hotel and the surrounding area - Competent in taking Reservations, upselling where possible to maximise on average room rate - Is able to coordinate hotel emergency situations along with Team/Guests - Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance - Ensures the security of the hotel and is responsible for the safety and security of both staff and guests. - Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist Run night audit

TPBN1_UKCT

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