Service Advisor

3 weeks ago

Exeter Devon, United Kingdom Institute of the Motor Industry. limited Full time
Find jobs in the automotive retail industry

Permanent position, well established company who are growing, 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata), Bonus scheme, Life Assurance, Colleague Auto-enrolment Pension Scheme with employer contribution,We are looking to recruit a Service Advisor for a well-established, growing company based in Hull.We welcome applications from the automotive industry, car dealership backgrounds or in a similar manufacturing role. From Service Advisors to Parts Advisors.Key Duties of the Service Advisor Role:Booking in work within the capacity and capabilities of the department.Creating raising job cards, invoices for work carried out, processing paperwork and taking paymentsLiaising with customers, keeping them informed of job progress and completion. Gaining authorisation and order numbers where necessary.Dealing with customer queries in a professional and timely manner.Liaising with service and parts colleagues, ensuring a good communication and understanding of each others needs at all times.Outbound calls to customers reminding of scheduled maintenance, but also promoting new products and services.Customer Relationship Management (CRM) including database maintenance.Key Skills for the Service Advisor role:Have similar service administration experience, ideally in a dealership or workshop environmentBe experience using Microsoft Excel and other Office programmesShow excellent attention to detail, communication & organisational skillsDemonstrate a strong customer focus and a flexible approach to business needsHave an ability to demonstrate effective time management.Be personable and professional in their mannerExperience of Kerridge/ Keyloop would be desirable, but not essential as training can be offered to the right candidate.Benefits of the Service Advisor Role:From day 1 you will have access to a comprehensive benefits package including:Permanent position,Well established company who are growing,31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata),Bonus scheme,Life Assurance,Colleague Auto-enrolment Pension Scheme with employer contribution,If you are interested in this role or would like to have a private and confidential chat, please contact Maisie Cope at E3 Recruitment

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