Tesco Careers

Job Description:

With the COVID-19 situation evolving every day, and unprecedented high demand, we urgently need to recruit extra temporary in-store colleagues. Working in our stores, you’ll play a key role in keeping our shelves stocked, helping our customers get what they need during this challenging time.

• Support the UX research manager to identify and prioritise research needs, avoiding duplication and aligning best practice. Help manage the UX research budget.
• Manage agency relationships for international based projects, while also thinking about how to build internal capabilities to drive a customer centric culture.
• Develop relationships across the business to collate existing data and insights to inform product strategy and areas of opportunity. Become an advocate of UX Research and suggest how research can be incorporated during stakeholder meetings.
• Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking.
• Work closely with the Product and Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working.
• Lead UX research for high priority projects in the Online & Store Product team.
• Execute qualitative and quantitative UX research throughout the design and development lifecycle, from early strategic direction through post-release validation.
• Provide research, balancing the business and customer needs. Support project teams to define, influence, and drive the user experience vision for projects.

• University degree of 2:1 or higher in human-computer interaction (HCI), a related field, or equivalent years of professional experience
• Experience of working in an agile product development environment and applying lean UX research methods.
• Excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Ability to collaborate with a wide set of stakeholders including designers, product managers, developers and analysts.
• Experience of using and managing the use of online research tools e.g. unmoderated remote testing, online surveys.
• Using software tools for both lab based and remote user testing e.g. UserTesting.com, Optimal Workshop, Morae, Tobii, InVision. Experience in Usability / UX lab- based testing is desirable.
• Manage relationships with external research agencies.
• Expert-level knowledge in the field of UX research with at least 5 years’ experience of working as a UX researcher on digital products.
• Considerable knowledge and hands-on experience with a wide range of qualitative and quantitative research methods and techniques (such as usability testing, ethnography, contextual enquiry, creation of user profiles personas, journey mapping, surveys, competitor analysis).
• Strong track record of research results impacting product strategy and development.

Company: Tesco PLC

Vacancy Type: Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A

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