Specialist Technology Consultant

1 month ago


London, United Kingdom Jiminny Inc Full time

Implementation Specialist
Sales
Based: Hybrid - London Office (two days per week)
Reports To:Lead Sales Engineer
We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves. We’re still growing and at rapid speed, even for a SaaS startup. Sales / Revenue tech is undoubtedly one of the hottest markets out there at the moment, and our product is already making waves, positioning Jiminny as a fierce competitor against the market leader several times our size.
We work hard with a lot of fun being had along the way, and embrace a modern business culture that prioritises our team’s wellbeing, happiness and personal development. As an Implementation Specialist at Jiminny, you will play a critical role in the technical onboarding, re-onboarding and seamless implementation of our clients onto the Jiminny platform. This role is pivotal in ensuring a smooth onboarding process for new and existing customers, focusing on technical setup, customization, and best practice implementation. Your expertise will bridge the gap between our technology and our clients' needs, ensuring a robust and efficient system integration.
You will report directly to the Lead Sales Engineer and work closely with cross-functional teams, including sales, customer success, product and technical support, to ensure a cohesive customer journey.

Quality Assurance : Best Practice Advocacy : Develop and enforce a standardised onboarding protocol, ensuring that all necessary checks and balances are in place for a successful implementation.
Engage with customer technical stakeholders, such as CRM administrators, to facilitate a smooth implementation process. Prior experience in an implementation, support, customer success, or similar role, ideally within a B2B SaaS environment.
Solid understanding of APIs, CRM systems, and dialers. Knowledge of SQL and basic scripting is preferable but not required.
Communication Skills : Exceptional customer-facing communication abilities, capable of engaging effectively with technical stakeholders and CRM administrators. 25 days PTO;
~ Birthday day-off;
~ Extra day PTO for service;
~ As high a base salary as we can afford with annual reviews;
~ A fantastic culture that you can help shape and develop with us;
~ Employee engagement hub with a mental health programme, wellbeing center, discounts and recognition program;
~ Flexible and remote working options;
~ Bi-annual JBU (business get together to go through numbers etc, dinner and drinks);
~ Regular team social activities & events;
~ Summer Fridays work 9h - 13h (Jul-Sept).



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