Senior Service Designer

4 weeks ago

United Kingdom FHLB Des Moines Full time

Tradeshift is a unicorn in the fintech industry. We are connecting companies of all sizes and industries and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social, which has driven the development of Tradeshift, a platform for all your business interactions. We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.
Can you represent design in both business discussions as well as technical discussions? Then we may have one of the most compelling UI/UX design positions available for you.
We are building products that modernize the old way of doing business, by enabling access to digital marketplaces, AI-driven accounting automation, and best-in-class fintech services. As a member of the Small Business- and Fintech team, you will help define the end-2-end user experience of key areas that impact all users of our solution. 
In an International setting, you will be responsible for driving your product colleagues safely through design challenges. This encompasses all phases from initial strategy and product ideation through implementation, launch, and evolution. This requires you to be experienced in concept generation, creating user journeys, wire-framing, prototyping, and delivering implementation-ready UI and UX designs. Your ability to work with personas, qualitative & quantitative data, do user research with actual and potential end-users will also come handy when creating product hypotheses and validating your designs.
You will partner with product and business owners to translate business strategy into product requirements, UX and UI;
You will test and validate ideas, designs, & hypotheses through various user testing approaches;
You will present, rationalize and defend design decisions to stakeholders using your professional experience and the qualitative and quantitative research available;
You will work with other designers to establish platform design principles and extend our design guidelines;
You will be working with developers to make sure the teams provide a world class quality of user experience.
You have experience designing UX and UI for ecommerce, marketplaces, finTech or other B2B workflows with multiple personas (experience with SaaS products is a plus);
You have 4+ years professional experience designing web and mobile applications;
You have solid proficiency with the latest design tools (Figma, Sketch, Framer, Principle etc.);
You have a strong understanding of UI/UX principles, experience working with design systems and contributing to them;
You have experience and have been successful in working with teams of developers and product managers building products/ services with complex requirements.

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