Senior Director

2 weeks ago

London, United Kingdom StoneX Group Full time

StoneX have embarked on an ambitious transformation of its Client Lifecycle Management processes and technology stack choosing Fenergo FenX as its strategic platform.
The ideal candidate will have 5 to 10+ years of managing wholesale change with regards to client onboarding teams and platforms with a preference on candidates with cross border, multi-jurisdiction expertise in a top tier Financial Services environment. The candidate must have senior management experience and subject matter expertise knowledge of KYC & AML frameworks across global locations with excellent knowledge of regulatory change.
The candidate must have experience of leading new client onboarding, periodic refresh and event led programs as well as client record management. They will be adept at ensuring that client-facing front office functions are delivered favourable outcomes, our clients have positive CLM experiences with StoneX and compliance & financial crime prevention requirements are appropriately satisfied.
They should have solid experience of coordinating senior stakeholders from Compliance, KYC and AML teams to drive complex decision making and favourable outcomes. The candidate should consider themselves a subject matter expert with the Fenergo FenX platform with previous experience of owning the adoption of the platform from initial scoping, requirements, blueprint, configuration & implementation.
Represent the Chief Governance and Legal Officer as well as cross-functional teams from other StoneX departments, to help drive the Client Lifecycle Management (CLM) programme, which is targeted at developing a more efficient, scalable, cost-effective and technology-focused plan for StoneX's global customer onboarding and lifecycle efforts. Create implementation plans and articulate clear milestones and critical paths to ensure a successful transformation from legacy StoneX platforms to Fenergo FenX.
Experience of leading meetings, scrums and able to work in both an Agile or Waterfall methodology.
Lead and create test plans to demonstrate implementation accuracy and fulfilment of requirements.
Produce measures and KPIs (Key Performance Indicators) on Client Onboarding processes, efficiency, cost-effectiveness and availability.
Demonstrated ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to persuade, encourage, motivate, and read communication styles of team members and contractors who come from a broad spectrum of disciplines, cultures, and locations.
Readiness to engage to interpret and apply laws, compliance regulations and policies.
Script (python).
Good Understanding of Application Programming Interfaces particurly Fenergo FenX & downstream systems such as trading systems & Salesforce.
Ability to write & structure SQL queries & build reports (KPIs & KRIs).
Familiarity with object orientated languages and experience of HTML.
Familiar with Microsoft Azure, AWS Cloud platforms & SSO.
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