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Operations Night/Weekend Supervisor
4 months ago
LocationHome based but with regional / national travel
As we provide support 24/7 over 365 days the role will involve some evenings and weekends
The role of the Operations Manager is to support and enable BranchManagers to deliver ‘excellence’ within their services with a focus on continual quality improvement to support the delivering of excellent care and support and commercial success leading by example.
You will have responsibility for monitoring and analysis of home / service performance, good governance, meeting policy and procedural requirements and ensuring all teams in services in your portfolio are performing to a high standard and promoting our ETHOS values in everything they do.
The role requires the Operations Manager to ensure the Registered Manager complies with all regulatory requirements alongside any contractual requirements set out by the funding agency for each person we support.
competence checks are undertaken and where required, performance manage staff.
- Attend the registered services, Day services and DCA office a minimum of once per month and visit a minimum of 25% of schemes each 1/4, ensuring that Managers have completed the self-audit, and action plans are in place and are fit for purpose. The Operations manager is also responsible for ensuring that their own audits are conducted and reported as per prevailing company policy.
- Effectively use the quality management systems (Service Risk Score Card, Quality Dashboard, Quality Questionnaire, Audit Portal) and data available to support the review of the quality of support provided, the identification and sharing of themes, to promote learning and support continual quality improvement.
- You will also be expected to perform out of normal working hours ‘spot checks’ of all services throughout the year including day and night hours.
- Ensuring the effective implementation of policy and procedural requirements and dealing with any HR issues as they are identified within your team. these meetings must be formally recorded, areas of best practice, continual quality improvement and company communications must be part of the agenda items.
- To attend formal supervision (1:1) and appraisal sessions as agreed with your line Manager and take personal responsibility for meeting Continuous Professional Development (CPD) objectives.
- Ensure you are fully aware of the commercial performance in your whole portfolio. Regularly review viability of services and changes or concerns in any service that may impact the commercial success or reputation of the business and work with the Operations Director / Managing Director to identify and take appropriate action to ensure services are sustainable.
- Attend Market awareness events, local conferences and provider forums building on knowledge to assist with tender presentations and the delivery of great care and commercial success.
- Ensuring that rota management and staff utilisation including managing the approval of agency [where required] is kept in line with budgetary expectations.
- Ensure the growth strategy is delivered through active participation in tenders and the acquisition process.
- Commissioning Managers, Contract monitoring officers, safeguarding leads with the relevant key customers. Ensure recording systems are kept up to date with relevant contact details and referral information as this will offer future proof intelligence.
- Review and audit all finances within the portfolio in line with company requirements and Policy, Procedures requirements ensuring good practice of money management is embedded within the staff teams and the manager ensures accountability of financial activity within the home.
- Ensure that all records, systems and required documentation are accurately used, recorded, maintained and reviewed in line with policy and procedural requirements.
- Monitor and analyse the complaints, incidents and accidents reported on CMS from the Homes / services on a regular basis highlighting under reporting, trends and potential issues; This will include the need to keep up to date with training, attending safeguarding meetings, taking the lead on safeguarding queries within the portfolio and being fully aware of all local safeguarding requitements within your portfolio area.
- Ensure that all managers registrations have been made upon commencement of employment apply for Registration to relevant regulatory body and have a confirmed registration within 3 months of employment. Ensure that Managers and homes/ services are practicing safely in line with laws, regulations, company policy and best practice through monitoring performance mechanisms.
- Ensure that all managers training is up to date and reflects the needs of homes / services.
- Ensure implementation of all infection control policies and liaison with public health bodies as required.
- Maintain Voyage Care at the forefront of quality care provision for people we support, promoting Voyage Cares’ values and standards internally and externally.
- To influence, implement and drive strategic change through participation in working groups, project pilots etc.
- Comply with all company policy and procedural requirements.
- Undertake training and development deemed necessary for the pursuance of the post.
- Travel and overnight stays will be required as part of your role in line with business needs.
GCSE ‘C’ or above in English and MathsE
Excellent understand of regulatory requirements that covers the health and social care sectorE
Learning Disability, Brain Injury, Mental HealthE
Proven track record of achieving and maintaining compliance with regulatory standardsE
Experience of managing teams within the Learning disability or social care sectorsE
Knowledge of good practice within the provision of support to people with a LD/BI/MHE
Commercial acumenE
Good IT skills [Word, Excel, PowerPoint, Web-based apps]E
Full UK driving licence [The post requires extensive travel with the area covered along with travel to Group Support in Lichfield]E
