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Receptionist

3 months ago

Croydon Cambridgeshire, United Kingdom ISS Facility Services UK Full time

Receptionist

Location: Croydon

Hours of work: 40

Contract Type: Permanent

ISS provides integrated facilities management services to the Government Property Agency across a national portfolio in the UK, with a requirement to deliver services within a specific geographic region as dictated by the contract.

At ISS, we create places that work, think, and give. As a key part of this placemaking culture, you will drive the customer touchpoint journey, serving as an ambassador of exceptional workplace experiences for both our client and ISS.

Job Description

In the role of Receptionist, you will be an essential member of the workplace experience team, facilitating and implementing best practices in all front-of-house areas while providing a professional service to customers, building users, and visitors.

ISS is committed to equipping our Workplace Placemakers with the knowledge, skills, and tools they need to deliver exceptional service to our customers.

Your key responsibility will be to create a memorable workplace experience, crafting moments that matter for all internal and external stakeholders.

You will champion the service culture mindset and promote the right behaviours to positively impact colleagues and customers, creating a workplace that truly delivers on our purpose.

Key Responsibilities

  • Assist in delivering the unexpected to our clients through first class customer service
  • A natural host that can make customers, visitors and colleagues feel at home within the location
  • Main point of contact for customer requests and enquiries
  • Working with the security team to ensure all processes are followed
  • Assist in answering all telephone enquiries for the site, room bookings and set up
  • Support the onsite Management team with high profile events
  • Support and create the best customer and workplace experience
  • Develop relationships and capture client's individual requirements for future site visits
  • Have a keen eye for detail and share your notes and feedback to the teams
  • Work on community initiatives to develop connections
  • Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity

Professional and Personal Competencies/Qualifications

  • First Aid trained preferable, but training will be provided as part of the role
  • IOSH preferable but training will be provided as part of the role
  • Workplace Experience Programme training preferable but will be provided as part of the role
  • Experience of working in a high-profile environment
  • Excellent communication skills both verbal and written
  • Must be able to work within a highly confidential environment
  • A high level of Microsoft Office application knowledge and experience

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.