Service Team Leader
4 weeks ago
HOLIDAYS: 28 days – including statutory holidays (pro rata)
Direct the work of Support Workers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
Ensure organisational standards are being met in the accommodation service across all Hope properties.
Draw up rotas in advance for sign-off from the CEO.
Monitor staff attendance and report absences promptly to the Management Team.
Monitor and manage team performance and progress reporting issues at the Management Team meetings.
Identify staff training needs and submit requests to the Office Manager.
Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
Supervise the delivery of other services provided on site.
Work with the Office Manager to manage all Health and Safety issues.
Ensure that Support Workers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored.
Monitor Support Worker caseloads and ensure that reports are completed thoroughly and accurately by the Support Worker and in an acceptable timeframe.
Ensure housing benefit and council tax applications are completed adequately and submitted in a timely fashion.
Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Support Worker on behalf of clients.
Deal with complaints from clients
Implement the warnings and exclusions’ policy where necessary.
Ensure work with clients is tangible and leads to positive outcomes, and that Support workers are recording all outcomes.
Submit verified staff time sheets and rotas to the Finance Manager /CEO for payment.
Ensure client charges are received, recorded and received by the Service Administrator and Finance Manager.
Identify Health and Safety issues and action in line with policy and procedure.
Keep up to date Health and Safety records in line with regulations.
Take overall responsibility for accurate risk assessment recordings and actions.
Take overall responsibility for the safeguarding of accommodation service staff and clients.
Work in partnership with other agencies to ensure a high standard of service is delivered.
Monitor equality and diversity, ensuring an accessible service to all clients.
Promote the service to a wider community.
Provide written monthly reports for management/board meetings as required by the CEO.
To participate in appropriate training and staff development programmes.
To promote and ensure the implementation and compliance with Hope’s policies.
To ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
Meet the requirements of rota systems.
To be on the on-call rota and available, when on call, to be on site when required in an emergency.
Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail.
Proven work experience and in-depth understanding of funding procedures, rules and regulations.
Ability to be flexible and your skills in problem solving.
High standard of computer literacy (Excel, Word, Outlook).
A thorough understanding of adult safeguarding and working with vulnerable people.
Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services.
An understanding of homelessness and relevant issues.
Job Vacancy – Service Manager
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Hope Community Services is a registered company limited by guarantee registered in England and Wales under number 06783722 and registered as a Charity number 1135452.
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