Werkvoorbereider (MBO)

Have you worked in a contact centre previously? Have you got an understanding of Dialler/SMS Technology? If you’ve answered yes, then you could be the right person to join the Operations strategy team as a Dialler and Resource Planner in our Kings Hill office, ME19 4UA . Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being . We’ve had the opportunity to do ‘PawTherapy’, Yoga classes, Monthly massages, food initiatives such as weekly fresh pastries, Pizza Vans, Ice creams, brunches and a whole load of other fun events Full time (37.Permanent Contract
Work from our Kings Hill office

As our new Dialler and Resource Planner your role will be highly versatile role, ranging from planning the day for multiple sites through to data oversight. You will be responsible for maintaining a high-performance blended calling environment for the Contact Centre.
You can expect to execute the Dialler campaigns in conjunction with the planning schedules, whilst monitoring commercial, customer and conduct metrics whilst maintaining communications with stakeholders. You will mitigate risk utilising the tools and functions available across the department, whilst proactively looking to offer up efficiency gains through validated concepts.

Ensure strategic goals are met through forecasting, collaborative planning and effective communication
Management of the 1st line configuration items (skills, lines, lists and campaigns) of Dialler & resource planning products
Analyse performance, conduct and customer data utilising live and historic data sets from key tool kits and the relevant web reports
Assist in 1st line system testing of Dialler & Resource Planning Products
Produce accurate demand forecasts using multiple drivers considering trends, outliers, expected and future business performance and strategy
Prepare the planning schedules to be conducted on Dialler and SMS for all sites
Intermediate Excel Skills
High level of computer literacy, with a focus on Presentation/PowerPoint skills
SQL knowledge desirable but not essential
If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now

Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.