GENERAL MANAGER

2 days ago


East Staffordshire Staffordshire, United Kingdom PDA Search and Selection Ltd Full time

Job Title: General Manager | Retail Fashion & Catering
Hours: Full time & permanent (39 hours per week)
Salary: Depending on experience, at the discretion of the client
Shift Patterns: 5 days out of 7 (Weekend work included)
As an industry leader in the fashion sector, we are actively embarking on a recruitment drive for a General Manager to join the management team, reporting to the Area Manager.
As the General Manager, you will maximise your business profitability by optimising sales opportunities whilst working within planned costs. You will manage day-to-day operations of the site, delivering excellent customer service through staff training and leading by example.
Increasing Store Profitability & Sales
# You will monitor store performance daily, weekly, and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales.
# Utilising KPI’s to enhance store performance and sales.
# Awareness of store performance, relating to customer footfall, conversion, and average spend.
# Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities.
# Maintain costs in line with budget, proactively planning to maximise available budget.

Demonstrate good customer awareness and interaction at all times, setting the standard for your store.
# Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment, and commercial product handling.
# Ensuring Rota’s are completed, with enough staff on each shift, within budget.

Staff Management
# Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store.
# Monitor staff performance, behaviour, and appearance on an ongoing basis. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
# This includes all cash management and stock control activities.
# Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/shopping environment.

Carry out compliance checks and audit procedures to ensure staff follow correct routines and policies in all aspects.
# Ensure cash office security is carried out in line with company policy.

Flexible to work weekends and longer shifts when required.
# Happy to be contracted 39 hours per week, with shift flexibility.
# Previous experience with recruiting, onboarding, training, and developing staff.

If you feel these qualities describe you, then we would like to hear from you.


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