CRM Lead Consultant

As a Lead Consultant, you’ll play a pivotal role in delivering robust, client-focused Dynamics 365 and Power Platform solutions. You’ll lead project engagements working closely with our PMO and Head of Delivery, you will mentor junior consultants, and ensure high quality standards of all work delivered, and best practices are adopted across the solution lifecycle from discovery through to deployment. You will be instrumental in delivering to complex business requirements, creating scalable, effective, and user-centric solutions while driving team success and excellent customer experiences and return on their project investments.
This is a hands-on, client-facing role that demands both technical and consultative expertise, with a strong emphasis on leadership, planning, and communication. You'll work closely with both clients and our other internal teams to ensure every project delivers high value and achieves strategic outcomes.

What you’ll be doing:
Serve as a hands-on lead consultant on client engagements both strategic and tactical
Act as a mentor to junior consultants, driving skill development, ensuring high quality standards and best practices across the team.
Contribute to strategic planning and continuously help improve delivery methodologies and assets.
Lead on requirements gathering and data model workshops on strategic projects, conduct design workshops for change requests on existing clients and within projects
Present build reviews with project stakeholders, run user testing events and deliver Dynamics and Power Platform training
Act as a trusted advisor, ensuring alignment between client expectations and delivered solutions.
Participate in the design of solutions, oversee and be hands on involved in the build, testing and deployment of solutions.
Ensure high-quality outputs and adherence to timelines and budget.
Ensure projects meet agreed-upon scopes, contractual obligations, and KPIs such as billable utilisation and client satisfaction.
Support sales on pre-sales engagements with technical expertise on proposal input, and client demos.
Handover projects to the client success team (CST), assisting the team with technical expertise and issue resolution
Draft Change Request scopes and contribute to RFPs and product catalogue offerings.
Stay current on Microsoft ecosystem changes, new features, and licensing models, and facilitate knowledge sharing with the wider team
Lead the development of reusable assets, templates, and IP to accelerate future delivery.
Maintain and renew relevant Microsoft Certifications and support continuous learning in the team.

What you’ll have:
Extensive hands-on experience with Microsoft Dynamics 365 Core Business Applications, including licensing.
Deep knowledge of the Power Platform, including Power Apps (model-driven and canvas apps), Power Automate (Cloud Flow), AI Builder, Power BI and Co-Pilot
Proven experience designing and delivering end-to-end business solutions, including data modelling, custom workflows, and automation.
Experience in chatbot development and basic scripting.
Strong background in Power Platform Application Lifecycle Management (ALM) and deployment best practices.
Demonstrated ability to lead client workshops and drive solution design sessions.
Excellent stakeholder management and relationship-building skills across all seniority levels.
Exceptional verbal and written communication skills.

What We Bring to the Table
Career growth – Learning opportunities, training, and exposure to diverse projects to stretch your skills. We even dedicate one whole day a month to a fun, team-building learning day
A values-led culture – We show up with lovability, positivity, impact, dependability, and curiosity—every day.
Friendly vibes – A supportive, collaborative environment where people genuinely care about each other.
Great benefits – Vitality private dental and medical insurance.
Brighton-based perks – A vibrant office in the heart of the Lanes, ping pong matches, regular socials, and a dog-friendly policy.

Why You’ll Love It Here
At Cloud9, you won’t just deliver solutions—you’ll shape real impact. You’ll work with forward-thinking clients, tackle meaningful challenges, and grow in a team that values your voice, expertise, and development every step of the way.

If You’re Not Sure You Tick Every Box…
That’s okay We know that not everyone’s career path is the same, and you might bring something unique to the team that we didn’t even know we needed. If you’re excited about this role and our values resonate with you, please don’t hesitate to apply, we’d love to hear from you.