Customer Service Coordinator
3 days ago
an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking an organised and effective Customer Retentions Coordinator to join the team on a 12 months FTC (Maternity Cover) .
As Customer Retentions Coordinator you will assist in the retention of our customer base (end of term and midterm), dealing with service line termination requests as well as correctly offboarding customers in line with Ofcom Regulations.
Please note that this role if fully office-based in Bournemouth.
An exciting, fast paced role with future progression opportunities.
~24 days holiday + bank holidays. (Refer a friend scheme.
~ Vodafone Advantage Discount.
~ Discounted Gym Membership.
~ Employee Assistance Programme.
~ Cycle to work scheme.
~ Private Health Insurance.
~ Company pension.
A proven track record with a customer facing role where they have had to manage challenging conversations with customers either in a complaint, customer service or sales capacity.
Retaining customers that are looking to leave, receiving and processing line leaving notifications against Line, Broadband and SIP services and contacting the customer to discuss their reasons.
Proactively contacting customers who have less than a year left of their contract with the view of upgrading or extending their contract. Discussing contract terms with customers who may be considering terminating and resolving any issues that may have prompted the cancellation (renewed pricing/terms).
Recommending process improvements where appropriate in relation to offboarding, win-back, end of term, network retention and insolvency/novation.
4Com Technologies has been supplying phone systems to UK businesses for 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
~ We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
~ 4Com Technologies is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Any requests for feedback should be made and will be responded to in writing.
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