Technical Trainer

5 days ago

Maple Cross Hertfordshire, United Kingdom Freespace Full time
Job Description

Key Details

  • Job Title – Technical Trainer (Business Operations)
  • Experience - 3 years of experience
  • Work Model - Hybrid (up to 3 remote days p/w)
  • Job Location - Maple Cross, Rickmansworth, UK

Freespace Overview

Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero.

About the role

We are seeking a dynamic and knowledgeable Technical Trainer to join our Operations team. This role is pivotal in ensuring both our global internal team and external stakeholders (customers) are proficient in our tools, processes, and product offerings. As a Technical Trainer, you will act as a subject matter expert (SME) for our internal tools, leveraging your expertise to develop and deliver comprehensive training programs, while simplifying complexities and managing relationships.

Additionally, you will collaborate with our HR and Learning & Development (L&D) team to enhance our training initiatives, focusing on the continuous improvement of training methods and materials to support organizational learning and development goals. Your efforts will be instrumental in fostering a culture of continuous learning and skill advancement across the organization.

Key Duties and Responsibilities:

  • Design and develop training materials, including manuals, e-learning modules, and hands-on workshops tailored to various audience levels.
  • Conduct engaging and effective training sessions for internal staff and external stakeholders, ensuring a deep understanding of our tools, best practices, processes, and product offerings.
  • Providing in-depth knowledge of business process and reporting requirements to support workshop discussions, user story development, and business decision-making.
  • Engaging and supporting colleagues with readiness for new ways of working, including training, documentation, and guidance.
  • Stay updated with new product releases and feature updates, creating and delivering training sessions to communicate these changes effectively.
  • Identify opportunities for implementing more efficient processes and systems across our teams and collaborating with key people in different functions to realize their implementation.
  • Work closely with product development, customer support, and other relevant teams to ensure training content is accurate, relevant, and up to date.
  • Define appropriate metrics to measure the success of training and demonstrate success.
  • Provide ongoing support and guidance to internal teams and external partners, addressing their questions and facilitating their learning process.
  • Serve as the go-to expert for our internal tools, maintaining an in-depth understanding of their functionalities and applications.
  • Define procedures, standards, and best practices for the use of our internal tools.
  • Create dashboards, reports, permission sets, automation, and custom workflows.
  • Help ensure data is accurate, up to date, and tracking.
  • Act as the “go-to” person within a department or function for questions and problems on the project tracking tool. Not only answer how things are done, but why.
  • Overall setup and responsibility for setting up the project tracking process within JIRA and ClickUp.
  • Representing own business area in all project activities, providing a two-way communication channel for queries, input and feedback.

Key Performance Indicators

  • Internal adoption of tools
  • Process adherence rates.
  • No. training sessions conducted.
  • Timely training sessions conducted with 100% attendance.
  • Successful migration of internal tools

Key Skills and Experience

  • 3-5 years of professional experience as a technical trainer, preferably with expertise in internal tools and software.
  • Demonstrable experience of coaching others.
  • Experience of soft skills training would be helpful.
  • Strong understanding of best practices in training and instructional design.
  • Proven background in breaking down complex problems and presenting data-informed solutions.
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content.
  • Ability to address training needs with complete courses.
  • Strong organizational & planning skills.
  • Highly driven self-starter and ability to deal with ambiguity.
  • Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
  • Ability to adapt training methods to suit different learning styles and levels of technical proficiency.
  • Strong prioritization skills - structured, clear thinker and can break your ideas down into digestible blocks.
  • Technical proficiency and the ability to quickly learn and understand new tools and technologies.
  • Quick learner and when necessary, can self-educate on complex topics.
  • Extreme ownership and highly reliable in delivery and communication.

Behaviors and Mindset

  • Curious about/interested in technology particularly in relation to supporting strong client operations.
  • Highly customer focussed and driven to champion customers at every opportunity.
  • Problem solving, ‘can do’ mentality.
  • Calm and resilient when solving problems.
  • Highly accountable and responsible.
  • Able to work flexible hours to support clients from various location across globe.
  • Works well as a part of a team to serve the customer well.
  • Resilient when problem solving. Able to resolve problems quickly and calmly to achieve client goals.

Employee Benefits & Perks

  • 25 Paid annual leave and 8 public holidays to support your work-life balance.
  • Paid sick leave if you should fall ill.
  • Life Insurance and Group Income Protection from first day of employment
  • Private Health Insurance
  • Pension plans to help you plan for your retirement.
  • Getting you up to speed and contributing as quickly as possible with a comprehensive induction
  • Access to funded training to support your career development
  • A genuine chance to grow your career with Freespace through access to internal job opportunities
  • Chance to refer friends to Freespace and earn money through our Referral Programme
  • Global employee recognition scheme which gives us the opportunity to recognize success.
  • Chance to get involved in shaping our culture and affecting real positive change by joining one of our Employee Resource Groups (ERGs).
  • A creative and engaging company culture right across the business.

If you find yourself a suitable fit for the role, kindly apply through LinkedIn or you can share your profile at hremea@afreespace.com.

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