Software Technical Support

2 months ago


Uttlesford Essex, United Kingdom Tec Partners Full time

Technical Support Specialist

Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.

Technical Support:

Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
Handling post-sale inquiries, including installation, setup, and troubleshooting.
Providing technical guidance to the Marketing department for content Quotation:

Following up on quotations and monitoring quote metrics.
R&D and Application Testing:

Conducting prototype testing, debugging, and performance evaluations.
Supporting customer queries and resolving technical issues related to product Qualities:

Educational background in a scientific field, such as a degree in chemistry, physical sciences, or equivalent lab experience.
Previous experience in a technical support role is advantageous.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint).Join Us: If you're passionate about providing technical support, thrive in a collaborative environment, and are eager to contribute to innovative projects, we invite you to apply for this exciting opportunity.

Competitive salary
Comprehensive benefits package
Opportunities for career growth and developmentApply today and be part of our dedicated team driving excellence in technical support and customer satisfaction


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