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Assistant to the General Manager

4 months ago

Chipping Norton Oxfordshire, United Kingdom Bamford Collection Full time

THE BAMFORD COLLECTION IS A GROUP ? OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING ? AND NURTURING PEOPLE AND PLANET. ?
ABOUT THE ROLE
The Assistant General manager is responsible for all aspects of operations at the pub and provides support tothe General Manager.
Directs and coordinates pub activities to obtain optimum efficiency and economy of operations and maximisefull potential with a balanced focus on the pub mission, guests, employees and owners satisfaction.
RESPONSIBILITIES
Assist the General Manager in his day-to-day operations.
Assigns duties to HOD's and observers performance to ensure adherence to the pub policies and establishedoperating procedures.
Provides training to staff and HOD's.
Acts as the hotels public relations director and promotes the property within the pub industry, and localcommunity.
Monitor the Guest feedback on all social platforms.
Receives and resolved or assists the General manager in resolving guest complaints and service recoveryprocess.
Selects or assist in the selection of pub staff and completes all new hire paper works.
Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Ensure full compliance to the Pubs operating controls, SOPs, policies, procedures and service standards.
Ensures the objectives and goals of the Bamford Collection and property owners work together to achievebrand positioning and success.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solidbusiness results.
Ensures property, grounds, physical plant and work areas maintained to standard.
Builds strong working relationships and communications with the pubs staff, HOD's and other departmentsto ensure maximum operating effectiveness and fulfilment of special event need.
Cover shifts is all departments as scheduled by the General Manager.
Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and providestatus report to GM.
Audits on par stock on all areas to make sure that all required pub supplies are ordered and stocked in advanceof need.
Performs sudden audits on rooms and other operating areas.
Provide effective leadership to pubs team members.
Ensure pub staff are provided with uniform and upholds property grooming standards.
Ensures effective, timely and accurate communications flow with regards to pub policies and procedures.
SKILLS YOU WILL BRING
Experience working for a high standard pub or restaurant. Rooms experience would be a bonus.
Team player and motivational leader.
Willing to get stuck in and drive the business forward.
Great communicator and ability to work with other leaders within the business.
PERKS AND BENEFITS
Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with acharity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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