Training Services Consultant

4 weeks ago


United Kingdom Partridge BMW Full time

Why not make It with a world leading brand with a passionate team around you.
Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.
LOCATION Chandlers Ford DEPARTMENT Service
We currently have an opportunity within our well-established Service Department for an experienced Service Advisor. The successful candidate will be capable of looking after high volumes of customers, able to build excellent relationships and always give the very highest levels of customer service, creating outstanding customer confidence in the service offered by Partridge of Hampshire by ensuring a professional performance and exceptional commitment to customer care, providing the highest standard of courtesy, integrity and empathy when interacting with customers and members of the public
Meeting and greeting customers in a friendly and courteous manner throughout the day
Updating customers whilst their car is in our workshop and obtaining any necessary authorisations, handing over vehicles after service work and maintaining ongoing relationships with your customers
You will also be required to make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
To maximise service sales and profitability by selling core, value added and incremental products
To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business
Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department
You will have a passion for customer service, a process orientated approach and be well-presented
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training
Benefits: 22 days’ annual holiday plus bank holidays/Employee discount schemes/Pension scheme and more.
We have a passion for the Brand, for people, processes and customer satisfaction
We want you to receive your CV and covering letter if Service Advisor is the role for you Recruitment@partridgebmw.



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