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Team Manager

4 months ago

Sunderland Tyne and Wear, United Kingdom Devonshire Full time €30,000

We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
As a Team Manager you will be responsible for a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
Variation of shift patterns between the hours of 5am-6pm Mon - Fri, 1 in 6 Saturdays
Work in accordance with defined Company Policies & Procedures and be aware of H&S responsibilities to themselves and to others.
Manage, lead and engage with the team that supports their achievement of individual and their team key performance indicators
Motivate, guide, and recognise their team to exceed KPIs and create a positive culture where their team feel supported, coached and when needed appropriately performance managed
Hold constructive One-to-Ones and appraisals with agreed activity that optimises both individual and team performance. Compliance with Data Protection and GDPR.
Good working knowledge of Microsoft products.
People management and development.
Able to analyse information and report upon its content.
All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.