Contracts Manager, Senior Manager

2 weeks ago

Liverpool, United Kingdom Atlas Workplace Services Full time

Atlas Workplace Services are seeking an experienced Contract Manager with a strong background in commercial facilities management and engineering to oversee and manage our facility contracts and operations.

The ideal candidate will have a deep understanding of the intricacies of facilities management, a solid engineering foundation, and a proven track record of successfully managing contracts and delivering exceptional results.

The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the LJMU estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. Manage a diverse range of internal and external stakeholders, including clients, customers, sub-contractors and advisors, to ensure objectives and contractual service levels are met within agreed KPI's and SLA's across the LJMU portfolio of 5 sites.

* Manage a wide range of FM services, including cleaning, office services, engineering and security for the customer, ensuring the highest service delivery at all times.

* Support the development of FM strategies in conjunction with the client, planning long- and short-term strategies for service delivery and projects.

* Lead, support and motivate the on-site team so that employees have clarity regarding the operational delivery expectations of their roles, our strategy, and short- and long-term business plans.

* Ensure the team consistently deliver expected levels of performance, in particular working with the team to continuously enhance our customers’ experience.

* Develop the FM team based on a competency model, through a process of appraisal, coaching, controlled delegation and formal training.

* Manage all HR related issues for the on-site staff, including annual appraisals, performance management, recruitment and personal development.

* Analyse the frequency and impact of Scheduled Facilities Services to ensure maximum benefit is achieved at all times, developing and introducing corrective recommendations where necessary

* Operate within agreed operational and/or management guidelines, ensuring company policies and procedures are adhered to, whilst always working within the limits of the Atlas Corporate Governance.

* Operate within agreed operational and/or management guidelines set by Atlas, and always work within the limits of the Atlas Corporate Governance.

* Create a truly customer focused culture, developing excellent relationships and effective stakeholder management through good communication, taking ownership, delivering our commitments and working together.

* Full responsibility for the P&L of the contract to ensure budgets are adhered to on a monthly basis and financial targets are met or exceeded.

* Produce detailed project costing as required by the client, ensuring correct margin levels are maintained against the profitability of the contract.

Compensation and Benefits

* Pension

* 25 days holiday, plus 8 bank holidays

* Discounted Gym Access

* Business laptop and phone provided

Minimum Qualifications, Certifications and Training required

* GCSE in English and Maths or Equivalent.

A proven track record of company policy and procedure management and reviewing, implementing effective change.

* Transformation project management experience, including mobilisation.

* Financial control co-ordination, including P&L responsibility and financial targets.

* Corporate Customer direct management, including producing customer reports and hosting performance review meetings.

* Internal report and performance data production and presentation.

* People management experience of large teams of 20+.

* Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. This provides a more personal approach to facilities management and building maintenance services.

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