Office & Customer Services Team Leader

1 month ago


Manchester, United Kingdom Beauty Works Full time

Delivering True Beauty - BIG® are global leaders in hair extensions, professional hair styling tools and luxury haircare, with direct to consumer, trade and wholesale divisions. We are powered by a team of over 500 ambitious, beauty experts - incorporating 12 brands in 9 countries, across five continents. Our 12 international brands include Beauty Works, Hairtalk, Bellami, Glam Seamless, Luxy, Zala, Halo Couture, and more. This role will be based in the UK, within the European Hub, supporting our BIG strategy.
As Customer Services Executive (German Speaking), the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.

This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company vision and values.

Dealing directly with customers either by telephone or electronically
Handling and resolving customer complaints
Obtaining and evaluating all relevant information to handle product and service enquiries
Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions
Maintaining customer databases
Building relationships internally and externally, communicating effectively with customers
Providing feedback on the efficiency of the customer service process
Minimum of 12 months customer service and sales experience working in a similar position is essential
Written and spoken German language skills
NVQ level 2 or equivalent in Customer Services is preferred but not essential
Excellent knowledge of MS Office (mandatory)



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