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Head of Agile Product

2 months ago

United Kingdom TrustedHousesitters Full time

TrustedHousesitters is a global pet care travel exchange; a double sided digital marketplace of owners and sitters that’s growing rapidly through our unique combination of product, proposition, marketing and community building.
We’re passionate about pets, people and travel; continuously searching for the win, win, win that makes everyone’s lives easier, travel kinder on the pet and enables a more sustainable travel footprint.

Thanks to strong tailwinds in the pet and travel industry in the post-Covid world, 2022 has been our strongest year so far. At our marketplace we facilitate the perfect match between pet owners who want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel.

We've recently made the transition to a remote-first business, however we've retained a HQ in central Brighton which is available for collaborative working and in-person meet-ups.

As we scale our company and expand our market presence, we are seeking a dynamic Head of Product Operations to support and improve our strategic initiatives to drive customer growth, improve our product planning processes, and enhance cross-functional collaboration. This role will deliver efficient goal setting, alignment across teams, and delivery of high-quality product initiatives that meet our customers' needs and drive business success. The ideal candidate will have a strong background in areas such as product delivery, martech, user research and data, with a passion for driving operational excellence in a fast-paced, global environment. 8+ years of experience in product management, agile coaching, delivery, operations, or a related field, with a track record of managing complex product operations in a fast-growing tech company
~ Strong understanding of Agile and Lean methodologies
~ Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
~ Exceptional communication, interpersonal, and project management skills
~ Passion for the pet care and travel space and commitment to the TrustedHousesitters mission


VP Engineering, Director of Analytics) to create and drive agile and delivery processes, ensuring efficiency, consistency, and feedback loops to constantly improve how we deliver value and impact
Oversee content structure and alignment on productivity tools such as Notion, Jira, Confluence

Ensure functional teams are working in a streamlined (matrix) format to land our key growth and cross-functional initiatives (Marketing, Data, Product, Engineering, Services & Support)
Identify and implement process improvements to streamline product development and delivery with Engineering Leadership.
Utilise Lean and Agile methodologies to enhance the speed and quality of product releases.
Ensure processes around data and insights (qual and quant) are governed and adopted by all teams

Enable Data-Driven Decision Making:

Ensure metrics and KPIs are in place to measure product performance and operational efficiency and are leveraged by all teams
Drive data-driven decision-making processes within the product team

Coordinate resource allocation and capacity planning for the product development teams with the support of key stakeholders (e.g. Ensure that product development teams have the tools, and support needed to succeed.
Enable budget and financial/strategic planning processes

Governance and Compliance:

~ Implement and maintain best practices for product governance and risk management.


Regularly review and refine processes based on feedback and performance data.
Support initiatives to enhance product quality and customer satisfaction by ensuring customer and product feedback is centralised and available to teams (e.g. collating and systematising customer feedback surveys, reviews, etc)

In addition to a competitive salary and bonus, we offer a range of benefits, including:

Fully remote work
Discretionary 10% annual bonus scheme
25 days holiday annually plus bank holidays and Christmas to New Year closure
Pension scheme: Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you
Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to £500 per year towards travel costs
£200 annually towards home office equipment
Monthly working from home stipend
Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.
We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year
We can cover costs of personal development resources, and have a regular time set aside for personal development
Bupa Health Insurance and Dental Insurance plan
SimplyHealth Healthcare Cash plan
Weekly virtual yoga sessions
Recruitment Referral Bonus

If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you

Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.