Planner
1 month ago
Job Description
We are seeking a diligent and detail-oriented Planner to work on a contract on behalf of a market leading Domestic Gas company in Social Housing. The ideal candidate will beresponsible for the planning of our field-based engineers within yourallocated geographical/contracted area. You will manage the day-to-day planning tasks and ensure that you are providing exceptional service delivery to all customers. You will need to efficiently plan your engineers work to ensure that all SLAs are met, and the engineers productivity is at maximum efficiency. You will be the main point of contact for the engineers, Field Supervisors and Field Managers who work within your allocated area.
Responsibilities
Effectively planning engineers work
Take ownership of your engineers daily workload
Inbound calls from the engineers on the dedicated Engineer Line
Monitor engineers are ready for work and dispatch unallocated works
Check previous day has no outstanding works
Ensure all works are planned and completed within the contracts SLA
Managing the Action Lists that Planners are responsible for
Scheduling appointments with customers
Proactively work towards the reduction of incoming complaints
In the event of absence, manage and monitor any changes to works scheduled
Keeping customers informed and updated
Support all team members in all tasks
Ensure all daily tasks are completed
You will:
Handle administrative and telephone correspondence both office and field to ensure the smooth
running of all contracts
Maintain standards of productivity
Liaise with all internal teams where required
Take responsibility for your area performance
Identify issues and put forward potential solutions for issues that could have a negative impact
on performance
Support the CSO team handling inbound calls when required
Ad Hoc duties
Skills
Excellent communication skills, both written and verbal on all levels
Ability and willingness to step up to cover next level tasks
Proactive approach
Innovative whilst working within agreed structure
Flexible and ability to adapt to change
Committed to delivering exceptional service delivery both internal and external
Maintain an efficient, professional and team focussed attitude at all times
Trustworthy and able to promote a confidential environment
Customer focussed
Ability to work within and follow company and clients policies and procedures
Excellent planning and organisational skills
Hours: 42.5hrs per week, covering 08:00 -17:30, Monday Friday
JBRP1_UKTJ
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