Service Coordinator Service Coordinator
2 weeks ago
Commissioning Head of Service (Living Well) Job Titles: Commissioning Head of Service (Living Well)
Contract: Permanent
Herefordshire Council, Plough Lane offices - 2 days onsite per week
We are looking for an experienced leader to manage large and complex service areas, ensuring that we meet the needs of our customers and community efficiently. As one of three Commissioning Heads of Service you will lead and manage the delivery of service objectives at each stage of the commissioning cycle, ensuring high-quality services for residents, effective partnerships, with robust contract and performance management. This is a new opportunity within our All Ages Commissioning Structure as we embark on some exciting transformation within Herefordshire Council.
Commissioning Head of Service (Living Well)
The successful candidate will oversee supported living and community activities for individuals with learning disabilities, drive the LD Transformation Project, and implement the Autism and Carers Strategies. Responsibilities include managing carers commissioning, transferring care, complex care, S.Additionally, the role involves potential care facility development, transitions, advocacy, suicide prevention strategy, and addressing homelessness. You will manage accommodation for vulnerable people, services for refugees and asylum seekers, and the Complex Needs Panel. Coordination with Healthwatch, sensory impairment services for adults, and the Shared Lives program is also essential.
Lead and Manage: Oversee the operational delivery of service objectives at each stage of the commissioning cycle. Ensure that services are effectively commissioned, managed, and delivered to meet the needs of our residents.
Service Area Oversight: Manage large, complex service areas with a focus on efficiency and quality. Ensure services are aligned with identified customer and community needs.
Operational Planning: Build and maintain effective partnerships with key stakeholders and market managers to deliver high-quality services.
Performance Management: Ensure robust contract and performance management to maintain high standards and continuous improvement in service delivery.
Innovative Approaches: Develop and implement innovative approaches to service delivery, thinking ahead to address future challenges and opportunities.
Customer Involvement: Lead initiatives to involve customers in service development and improvement, ensuring their voices are heard and needs are met.
Maintain strong organisational and political awareness to navigate and influence broader service delivery perspectives.
An excellent professional, technical, and developmental record focused on public service, with relevant specialist knowledge in more than one discipline/function.
Experience as a business unit leader with a track record of delivering high-quality public services.
Demonstrable expertise and significant achievement in a related service area.
Experience leading customer involvement initiatives and utilising market analysis approaches.
Ability to think ahead and deliver innovative approaches to service delivery.
Strong organisational and political awareness with a history of successful service delivery beyond your service area.
A full driving licence and access to a car for regular travel throughout Herefordshire.
Competitive Salary: Pension Scheme: Enrolment in the Local Government Pension Scheme (LGPS)
Annual Leave: 31 days' annual leave (pro rata) plus bank holidays, with the option to purchase an additional 10 days per annum with line manager approval
Flexible Working: 2 days in the office per week, 3 days remote
Employee Assistance Programme: 24/7 access to support and counselling
Herefordshire offers beautiful countryside and vibrant communities. Our Talk Community approach supports people in helping themselves and their communities. Our ambitious transformation programme aims to benefit all residents of Herefordshire, and we're excited about the potential of what we can achieve for the benefit of all residents in Herefordshire. The people of Herefordshire deserve good quality, high performing services - nothing less is good enough. If you are looking to join a service that has corporate, partnership and political support we would love to hear from you.
Herefordshire Council is dedicated to creating a diverse and inclusive work environment that reflects the communities we serve. Employee Network Groups play a crucial role in amplifying the voices of employees at Herefordshire Council. These groups include the Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities, and Armed Forces/Veterans.
If you are interested in pursuing the role we will also need a supporting statement demonstrating your experience, skills, and abilities for the position.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. If offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Stronger Together, Building Brighter Futures
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