Technical Field Service Coordinator

1 month ago

Bitterne Hampshire, United Kingdom StartMonday Full time

Technical & Field Service Director - UK
An international manufacturer who design, develop, and deliver innovative low carbon heating, ventilation & precision cooling solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance.
Operating from our Hampshire offices, you will be responsible for the UK Service & Technical commercial business, which includes:
Field Service Operations
Technical Support
Quality & Continual improvement
Product Training
Objectives of ensuring product safety, minimising costs, and improving the customer's experience. Ensuring those who encounter our products are provided with the sufficient knowledge & support to install, service repair and use the products we deliver.
Full responsibility for the UK Technical Services, Field Failure / Warranty Budget. and Product Training
Leadership & Management of Technical Support Operations, Technical Services, Field Service, and the Training Team
Manage continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction,
Managing the performance of the department and management through effective key performance indicators, targets, and goal settings.
Attend Business Review Meetings with UK management as required.
Experience in a Senior Management role including responsibility for management of an entire function or site and full P&L responsibility.
Electrical Engineering background with supporting qualifications & experience ideally in mechanical engineering, heating or refrigeration technology
Fully conversant with both the Distribution, Contracting and Service/Warranty operational models.
Experience with operating within an SAP systems environment.
Well-developed analytical skills including budgeting, financial reporting, and management of variances.
Excellent interpersonal, communication and project management skills.
Team player who can support other Directors and Head of Departments in meetings with existing and new clients.
CRM system use and understanding, along with good IT Skills is an essential requirement.
Exceptional commercial and financial awareness is expected at this level.
Excellent communication skills and able to gain senior management confidence.
Electrical engineering background with supporting qualifications & experience in mechanical engineering, and refrigeration technology
Based from the Hampshire offices, the remuneration package includes a negotiable salary, bonus scheme to 20%, company vehicle/allowance and associated benefits at this level.

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