Quality Assurance Manager

2 weeks ago

London, United Kingdom McDonald's Corporation Full time

Who are McDonald's?
McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day; It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.
McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.
McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.
Company Vision and Culture...
Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald's is defined by its culture. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Community: We are good neighbours
Technical leadership of your supply base categories, taking a risk assessment approach.
Leading regular supplier reviews that include performance assessment and target setting.
Regular supplier visits to ensure suppliers are aligning to our global and local standards.
Using key metrics & data analysis to identify trends and work in a risk-based approach.
Complaint monitoring, trending, and crisis management.
Liaise with the Global Quality Systems team on specific supplier accounts, for core suppliers.
Help develop key departmental systems and processes to drive change.
Identification and leadership of cross functional projects to support the delivery of business objectives.
Contribute technical expertise to supplier commercial and category strategy.
Working as part of the on-call rota to cover weekends and holidays.
The Quality Assurance Technical Manager (QA Consultant) will work within the Quality Assurance, Nutrition and Food Safety team, which sits within the Supply Chain team at McDonald's. This role will report into the Quality Assurance Manager.
This role will work across internal stakeholders including Sourcing, Digital, Logistics, Sustainability, Agriculture, Strategy, Food Safety, Operations, Food Development, Customer Services, Training, Communications, Marketing, Legal, McDonald's Global Supply Chain and Executive level McDonald's management.
Along with external stakeholders such as Suppliers, Centres of Excellence, Local enforcement bodies - Trading Standards, EHO's and NGO's - non government organisations (lobbying groups, Greenpeace etc).
Degree (or equivalent) in Food Science, Food Technology or a related industry experience in food retail, manufacturing, or hospitality.
Strong technical understanding of food products, their manufacture and distribution.
Demonstrate experience of working across multiple food categories.
Experience in high-risk food environments (meat or dairy experience would be advantageous).
Hold a minimum of level 3 HACCP and lead auditor training.
Passion for product, quality, and attention to detail.
A good commercial acumen and numeracy skills.
Proficient computer use (including Microsoft PowerPoint, Office and Excel).
Excellent data analysis and presentation skills. Capable of analysing commercial metrics & insights to provide data led decisions.
Experience with the use of quality and product specification systems.
Be able to work alone and collaboratively as a part of a team.
Excellent time management and prioritisation skills.
Must have a valid driver's license, ability to maintain a valid and current passport and could domestically and internationally travel, depending on business needs.
Based in the office in East Finchley, North London for 3 days a week (unless travelling) with 2 days a week working remotely.
~ Holiday allowance of 28 days per year, raising to 30 days per year after 3 years (in addition to bank holidays).
~ Free lunch when working in the East Finchley office.
~ Company car or allowance.
~ Summer working hours.
~ Competitive bonus and pension package.
~8 week paid sabbatical for every 10 years of service.

We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
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