Senior Program Manager, Amazon Logistics

1 month ago

Fleet Hampshire, United Kingdom Amazon Full time

Job ID: 2561443 | Amazon.com Services LLC
The Global Fleet and Products (GFP) team’s mission is to provide the vehicles and services that enable Amazon to delight customers through our last mile operations within Amazon Logistics (AMZL). GFP manages a global fleet of last mile vehicles including internal combustion engine vehicles, regulated vehicles and electric vehicles. Amazon is looking for a Principal, Program Management, to drive long term service strategy and network expansion strategy (topology) for the Fleet Service Center (FSC) program. Fleet Service Centers provide Delivery Service Partners (DSPs) with on-site vehicle service and repair, allowing DSPs to focus on what they do best – delivering to our customers.
The Principal, Program Management, will focus on long term service definition including warranty and collision strategy to close a market gap (a lack of market availability and speed) in order to drive a step change improvement in the last mile fleet vehicle health or operability readiness. Global fleet product (GFP) is on track to purchase 100,000 electric vehicles (EVs) by 2030 as part of Amazon’s Climate Pledge and are a strong consideration in the FSC strategy. In addition to service strategy, the Principal Program Manager is responsible for network analysis and topology including station by station expansion in 2024 and 2025 to maximize fleet coverage. The Principal Program Manager will collaborate with the AMZL topology team and the data science team to define long term expansion. Finally, the Principal Program Manager will deep dive service impact on overall vehicle uptime to determine if the services offered have a tangible impact on fleet health and pivot the focus on services if needed to drive a best in class vehicle availability of 97%+. Evaluate warranty and collision service strategies to service our fleet of 70k+ vehicles. Implement warranty and collision services in layers: near term impact, medium impact, and long term impact so that we can make tangible progress while defining and executing toward a north star.
• Define network expansion and topology requirements based on fleet density, driving distance, and overlap with multiple strategic Global Fleet Product programs like electric vehicles and automated vehicle inspections.
• Execute topology analysis with data science teams and AMZL topology teams and overlay topology with 3P networks.
• is it a service, quality, operations, cost or convenience issue.
• Own strategic plans for OP1, OP2, and 3YP (three year plan) focused on long term strategy and end of year tangible results.
• The Team defines the strategy of on-site fleet service, maintenance and repairs, owns the processes, infrastructure and tech required for the DSPs to operate the last mile fleet safely and economically. 10+ years of program or project management experience
- 10+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
Prior automotive service experience
- Prior Network planning or topology experience
- Experience in fleet management and/or fleet service
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Posted: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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