Service Advisor
4 weeks ago
Permanent position, well established company who are growing, 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata), Bonus scheme, Life Assurance, Colleague Auto-enrolment Pension Scheme with employer contribution,
We are looking to recruit a Service Advisor for a well-established, growing company based in Hull.
We welcome applications from the automotive industry, car dealership backgrounds or in a similar manufacturing role. From Service Advisors to Parts Advisors.
Key Duties of the Service Advisor Role:
- Booking in work within the capacity and capabilities of the department.
- Creating raising job cards, invoices for work carried out, processing paperwork and taking payments
- Liaising with customers, keeping them informed of job progress and completion. Gaining authorisation and order numbers where necessary.
- Dealing with customer queries in a professional and timely manner.
- Liaising with service and parts colleagues, ensuring a good communication and understanding of each others needs at all times.
- Outbound calls to customers reminding of scheduled maintenance, but also promoting new products and services.
- Customer Relationship Management (CRM) including database maintenance.
Key Skills for the Service Advisor role:
- Have similar service administration experience, ideally in a dealership or workshop environment
- Be experience using Microsoft Excel and other Office programmes
- Show excellent attention to detail, communication & organisational skills
- Demonstrate a strong customer focus and a flexible approach to business needs
- Have an ability to demonstrate effective time management.
- Be personable and professional in their manner
- Experience of Kerridge/ Keyloop would be desirable, but not essential as training can be offered to the right candidate.
Benefits of the Service Advisor Role:
From day 1 you will have access to a comprehensive benefits package including:
- Permanent position,
- Well established company who are growing,
- 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata),
- Bonus scheme,
- Life Assurance,
- Colleague Auto-enrolment Pension Scheme with employer contribution,
If you are interested in this role or would like to have a private and confidential chat, please contact Maisie Cope at E3 Recruitment.
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