Administrator Part-time Learning Disabilities

4 days ago


Reading Berkshire, United Kingdom XPS Group Full time

Employment Type: Permanent, Full Time Hybrid XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive. The Scam Protection Team is part of the Member Engagement HUB (HUB) and was set up in 2015 to help protect members from falling victim to pension scams. The team support Trustees and administrators to meet the requirements of the new Transfer Regulations by talking to members directly helping to ensure they have been through a robust process and are not at risk of being scammed. The HUB sit alongside our Pensions Administration department and thus benefit from our long experience and outstanding credentials in this market. Onboarding of new members for Pension Scams service. Arrange appointments with members by telephone and email. Conduct telephone interviews with members to identify those at risk of a Pension Scam. Assess information provided in line with the Code of Good Practice, pensions legislation and internal intelligence. Dealing confidently with members by phone, email or letter. Updating/Maintaining records on our primary database ‘ASH’, and online system and other databases. Implementation of new clients. Project and new client work as directed by Team Leader or Manager. Working closely with other departments/teams both internal and external to provide a total service to our clients (Administration, Clients, Scheme Actuary, Consultants, Providers and third parties). Contribute to the development and maintenance of HUB processes and system development. Demonstrates ownership, responsibility, and accountability for personal performance. Maintains high standards of work quality with excellent attention to detail. Skilled in planning yet adaptable to changing priorities. Possesses a positive, "can-do" attitude and takes pride in delivering quality work. Proficient in Microsoft Office, including Outlook, Excel, and Word. A-C/9-4 GCSE Maths and English or equivalent Knowledge/understanding of Pension Scams/potential Scams signs. Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Referral bonuses are offered for introducing suitable candidates to XPS. XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees. Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made.



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