Field Training Engineer

2 weeks ago

Cannock Staffordshire, United Kingdom Finning International Full time

Sitech Technology Systems Ltd
Permanent
We have an opportunity for a Workshop Technician to provide technical support to customers on operational, maintenance and service aspects of Trimble products within the Heavy Civil Engineering and Construction Industry to ensure customer satisfaction and ultimately ensure revenue through repeat customer purchases or positive referrals to other customers.
SITECH is a distribution network for the most reliable and rugged construction technology systems available to the heavy and highway contractor today. Our construction management professionals organize, lead and manage the people, materials and processes of utilizing Trimble construction technology
SITECH is a distribution network for the most reliable and rugged construction technology systems available to the heavy and highway contractor today. Our construction management professionals organize, lead and manage the people, materials and processes of utilizing Trimble construction technology

The role of the Workshop Technician reports directly to the Service and Operations Manager and is specifically focused on the preparations and calibration of New Equipment. The checking, repair and preparations of Rental Equipment delivery and dispatch, management of day-to-day product service and warranty activity. The role requires a strong technical and electronics ability and knowledge of products within the industry is of significant advantage.
Further to day-to-day activity the role will be required to liaise with customers, sales team and internal stakeholders for technical support, clarification and general business activity relating the role.

Repairs – Accountable for the overall service performance of quality product repairs through the workshop. Including accurately recording job and asset details, processing through the system and communicating activity to stakeholders. Rental Equipment Returns and Preparation – To ensure products received back from the field are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred.
Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records of items used within the billing sheets and inform the business to ensure replenishment. Technical Support & Knowledge – Provide periodical technical support to customers internally and externally with regards to new, existing or repair product. Become a trusted SITECH / Trimble product expert to support the requirements of the business.
Customer / Team Focus – Develop, Support and Motivate other members of the Workshop team and support the passing of information across the organisation. Support customer requests for repairs and warranty issues to ensure customer satisfaction moving forward. Training – The role is required to maintain self-learning and development to ensure accreditation in the latest SITECH / Trimble product range which enables works can be carried out on products. Where required further development and Trimble training can and will be provided.
General Administration – The role requires strong administration skills, paperwork and a requirement to maintain an organised, clean and tidy Workshop and testing area
Customer Facing – The role requires strong customer facing skills including building relationships with customers as the go-to point for quotes on Service and Repairs.


Qualifications in surveying would be preferred.
Experience in working as a field engineer
Experience in working within a field technology role
Proven experience/qualifications within an electronics & technical environment or GPS product
Champions Safety through all customer and operations activity
College or vocational qualification in Mechanical, Hydraulics or Electronic or similar engineering
Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines
Familiarity with construction site operations using heavy equipment machine control systems is desired
Experience in Arc welding (useful but not essential) • Operation of heavy construction equipment an advantage
A strong level of IT literacy and Microsoft Office applications such as Outlook, Word and Excel and the ability to research new and existing technical information through the Trimble portfolio.

Whilst not essential experience of construction equipment would be preferred.
Experience of the ground survey / digital field equipment would be preferred.
Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment
Experience of product and customer training preferred.
Operation of heavy construction equipment an advantage
Understanding of field installation, calibration and service support processes and documentation
Experience working in a Technology based environment, hands-on learning often forms a vital part in the early stages of your initial training until familiarization with the staple product range (Further and Advanced product training will then be provided when necessary)


Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, short term incentive plan and other flexible benefits.
We are committed to diversity and inclusion at SITECH, to build and sustain a diverse and talented workforce. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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