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Retail Shops Manager

2 months ago

Windsor Berkshire, United Kingdom Cambridge Satchel Full time

Inspired by styles from the past, the brand creates products made perfect for today.

This is a full-time on-site role for a Store Manager at Cambridge Satchel, for the opening of a brand new store in Royal Windsor Station . The Store Manager will be responsible for day-to-day store management tasks, including ensuring customer satisfaction, providing excellent customer service, managing store operations, and implementing retail loss prevention strategies.

Provide excellent service levels in store and ensure this is delivered from every member of staff
Set and understand store targets and strive to exceed them on each week and month
Manage the team to keep a high performance through individual and store sales
Support and challenge the team to keep building customer relations and deliver perfect service
Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates
Lead by example, ensuring the team are brand ambassadors
Complete store reports and provide in depth analysis of sales and customers
Maintain confidentiality of financial reports, targets and product
Stock control through regular updates and stockroom walks to ensure store is in best possible position regarding stock
Plan, prep and execute sales and promotions
Identify key lines and use VM guides to ensure maximised sales opportunities
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitor activity
Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty
Manage rotas, payroll and report monthly
Manage staff holiday ensuring the store is always suitably covered and team is using holiday throughout the year
Ensure back of house areas are clean and well-presented and post/parcels/deliveries are managed closely
Be knowledgeable on all things CSC as you will be a key contact point for Head Office departments
Build relationships with other store managers
Shrewd business sense and a well-developed commercial awareness
· A desire to work as part of a team to generate fresh and innovative ideas
· Understanding of basic IT, tech and manual equipment
· Be a brand Ambassador
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