Application Support Engineer

3 weeks ago


City of London Greater London, United Kingdom Michael Page (UK) Full time

About Our Client

Our client is a fin-tech organisation

Job Description

As a Hands-on Engineer, the following skills are expected on a daily basis:

Daily monitoring - Datadog
  • Certificates management
  • Daily Monitoring
  • Cluster health
  • API health - Response time & Wakeup time
  • Identify improvement opportunities
  • Optimise license use
  • Monitor 3rd parties performances

Daily Analysis:
  • Daily contact with client IT to investigate customer's origination/servicing queries
  • Provides business data needed for confirming or investigating customers statuses
  • Ensure status updates issues are kept to an absolute minimum
  • Replay correction updates sent by vendors on API

Incident Management:
  • Perform the role of Major Incident Controller
  • Produce the Post Incident Review
  • Root Cause analysis
  • Ensure improvements are logged
  • Ensure improvements are implemented
  • Service restoration, implementing long term or short term solutions

Development
  • Develop and implement bug fixes
  • Be part of the Dev team and implement L2 stories
  • Maintenance and components upgrades

JAM
  • Document activities an L1 3rd party can be performing
  • Ensure shift left is progressing


Soft skills:

- Capacity to identify potential risks and bring awareness to stakeholders

- Good oral and written communication for documentation and technical workshops

- Engage with people with varying level of technical skill

- Problem solver mindset

- Team player

The Successful Applicant

As an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2/3 engineer.

You have strong Azure competences, and ideally have exposure working with another cloud provider. You will have a strong understanding of incident management and P1-P5 protocols.

You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment)

Expected Certifications are as follows:

- As a key contributor in a Cloud environment, a certain level of credential is required:

- Azure Administrator Associate


What's on Offer

This role is offering:

  • Discretionary Bonus
  • Share Options / Company Equity
  • Remote Working
  • Private Healthcare
  • 25 Days annual leave plus other benefits
  • Opportunity to upskill and develop
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