Application Support Engineer
3 weeks ago
About Our Client
Our client is a fin-tech organisation
Job Description
As a Hands-on Engineer, the following skills are expected on a daily basis:
Daily monitoring - Datadog- Certificates management
- Daily Monitoring
- Cluster health
- API health - Response time & Wakeup time
- Identify improvement opportunities
- Optimise license use
- Monitor 3rd parties performances
- Daily contact with client IT to investigate customer's origination/servicing queries
- Provides business data needed for confirming or investigating customers statuses
- Ensure status updates issues are kept to an absolute minimum
- Replay correction updates sent by vendors on API
- Perform the role of Major Incident Controller
- Produce the Post Incident Review
- Root Cause analysis
- Ensure improvements are logged
- Ensure improvements are implemented
- Service restoration, implementing long term or short term solutions
- Develop and implement bug fixes
- Be part of the Dev team and implement L2 stories
- Maintenance and components upgrades
- Document activities an L1 3rd party can be performing
- Ensure shift left is progressing
Soft skills: - Capacity to identify potential risks and bring awareness to stakeholders - Good oral and written communication for documentation and technical workshops - Engage with people with varying level of technical skill - Problem solver mindset - Team player
The Successful Applicant
As an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2/3 engineer.
You have strong Azure competences, and ideally have exposure working with another cloud provider. You will have a strong understanding of incident management and P1-P5 protocols. You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment) Expected Certifications are as follows: - As a key contributor in a Cloud environment, a certain level of credential is required: - Azure Administrator AssociateWhat's on Offer
This role is offering:
- Discretionary Bonus
- Share Options / Company Equity
- Remote Working
- Private Healthcare
- 25 Days annual leave plus other benefits
- Opportunity to upskill and develop
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