Customer Service Advocate

Lockton Re helps businesses understand, mitigate, and capitalize on risk. We’re pushing the reinsurance industry forward with smarter solutions that leverage new technologies – delivered by people empowered to do what’s right for clients. Our success has seen the business grow to a headcount of more than 500 associates globally across 22 locations.
We’re Lockton’s reinsurance business, part the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflicts of interest between organisational goals and our clients’ needs.

We are now seeking individuals who will thrive in this type of atmosphere and, in line with the expanding Treaty portfolio, we are now looking to recruit a Reinsurance Client Service Advocate to join our growing team.


Role Responsibilities:

This is a multi-disciplined technical processing role within Lockton Re, incorporating Broker Support, processing of Proportional and Non-Proportional accounts, Excess of Loss and Claims

Processing
Multi-disciplined technical processing, incorporating Premium, Pro rata and Excess of loss claims
Experience covering all classes of business,
Converse with clients and carriers on a technical level
Candidates need to be able to work independently, managing priorities and supporting team colleagues to ensure customer satisfaction
Excellent technical knowledge of the Lloyd’s and or Company Reinsurance market
Actively builds relationships with team, internal and external clients
Identify client’s individual requirements and work alongside them to achieve the best possible outcomes
Participate in client and reinsurer meetings as required

Broker Support
Debroke
Risk sign down
Prepare and maintain account statistics
Provide support in the overall servicing of the client’s account and retention of business
Use Electronic methods throughout full process

Claims
Negotiate claims from initial notice, through to the settlement and closure of claims.
Experience to cover complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep.
Negotiate claims matters i.e. XPL, ex-gratia, and non-standard presentations.
Letter of Credit, a high level understanding and the ability to complete adjustments pro-actively and in the time frames required to avoid client penalty.


Qualifications

Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position and be able to evidence experience in the following role requirements:
Competent in processing all risks types, proportional, excess of loss premiums and claims
Advantage for candidate who have experience of Salesforce and Open TWINS
Reinsurance Claims experience and understanding is a must have
Experience with dealing with large corporate clients would be advantageous
Ability to build and maintain good business relationships with clients, Insurers and Associates.
Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
Demonstrated understanding of management concepts, systems and quality assurance.
Essential in-depth knowledge of IMR, CLASS, ECF, LORS
Knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint) or similar software applications