ITSM Service Architect

4 weeks ago

London, United Kingdom CGI Full time

Job order - J(Apply online only) - Permanent Full Time Title ITSM Service Architect Category Business Consulting City UK Wide - Various, UK Wide - Various, United Kingdom Job Description ITSM Service Architect

Position Description
Discover where complex meets meaningful as a Service Architect in our Advisory Services team, working on a cloud hosting project. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle once-in-a-generation challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.
CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working.

Your future duties and responsibilities
As a Service Architect, youll be working with a wide range of clients often on-site supporting them with solutions across the service management lifecycle. This will include developing the strategy, delivering process overviews, and designing and assuring new solutions and improvement initiatives.
Using real world examples from our broad client base, youll also be open to rapid change with the constant introduction of new frameworks and technology trends. Youll coach junior consultants and continue your own professional development.
Youll also discover:
A unique level of variety across different clients and industry sectors
Complex, interesting and challenging projects to stretch your skills
Impactful work that makes a real difference across the UK
Training and support whether youre highly experienced or if you feel that your skills
arent a perfect match, we can provide the training and further development to help you
reach your full potential.

Required qualifications to be successful in this role
Experience of delivering on a Cloud Hosting project
ITIL V3 and / or ITIL 4 Expert or significant progress towards the qualification, and
ideally a relevant degree level qualification
A strong understanding of all aspects of service management with the ability to identify
opportunities to sell Service Management Advisory Services
Experience of IT project management, process implementation and improvement, with
experience in providing stakeholder management and guidance
Solid experience of service strategy and service design practices, incorporating people,
process, technology and commercial aspects of service design to enable new solutions to
be transitioned smoothly into operational service
Ability to review and assure the quality of service designs, providing constructive
feedback where appropriate
Familiarity with the implications of organisational change and methods of enabling
successful change
Strong stakeholder management and communication skills
Ideally, experience of additional IT service delivery areas and project management.
You must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level.

Insights you can act on

While technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGIwhere your ideas and actions make a difference.

Skills
  • Bid Management
  • Management Consulting
  • Proposal Writing
  • Service Design
Reference (phone number removed)#J-18808-Ljbffr

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