Director of Performance
2 weeks ago
Responsibilities
Engage and coordinate pre-sales processes and discussions with clients to design optimal delivery engagements and solutions aligning with both client goals and Ciklum's commercial interests.
Support team ramp-up and onboarding, from recruitment to process establishment and stabilization.
Establish best practices (tools, processes, people management), ensuring projects adhere to industry-leading quality standards and facilitating knowledge sharing with Ciklum teams and clients.
Monitor evolving client needs and proactively propose suitable solutions from the full spectrum of available services.
Provide on-demand consulting, coaching, and training for project team members (e.g., team leads, scrum masters, DMs).
Manage and monitor gross margin (GM) and ongoing earned value (EV) analysis.
Requirements:
Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 8 years;
Experience with implementing the Azure Marketplace software sales channel
Excellent understanding and practical experience with Agile approaches (Scrum, Kanban); Ability to actively influence, refine and restructure existing projects according to a business needs.
Ability to perform project manager's activities and provide supervision during Project Initiation, Planning, Execution, Monitoring and Closing phases;
Experience in managing multiple agile teams in projects over 100 FTE.
Strong service/client-oriented attitude, focus on an outcome;
Solid understanding of change and expectations management;
Ability to govern and deliver complex projects in a high-pressure environment;
Strategic attitude using system-thinking approaches;
Ability to manage contractual terms and financial issues;
Experience in conducting trainings, coaching and mentoring group of Project Managers;
Advanced level of spoken and written English
Experience in managing multiple distributed teams;
Technical background (software development, QA, DevOps, etc);
Product Management background;
Knowledge of the latest trends at SW development technologies and tools;
Experience in creating and running trainings, workshops, other educational activities;
Agile and/or PMI certification;
Experience with SAFe or LeSS;
Experience in B2B SaaS
Experience in Fintech domain
The next step
~ We have an exceptional team in place, and we are pleased to be able to appoint a further person to our growing business. We are aware that you may not ‘tick all the boxes’, but if you believe you can genuinely offer some valuable skills and experience to our business, please in the first instance contact our recruitment partner Airswift.
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