Store Manager-in-Training

4 weeks ago

Sutton Coldfield West Midlands, United Kingdom German Doner Kebab Full time

Store Manager - Sutton Coldfield, West Midlands
Store Manager - Sutton Coldfield, West Midlands
We are looking for someone who has 2 years' experience working as a supervisor / manager in fast food chain
You are the Captain of the Ship. You are responsible to ensure consistency of food standards, excellent service and maintain the cleanliness and condition of the Restaurant. You are accountable in achieving the store’s sales and profit by maintaining ideal cost of all the restaurant’s expenses including proper preparation of weekly roster without sacrificing the guest experience. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our guests wanting to return to German Doner Kebab 
Oversees and manages all areas of German Doner Kebab Restaurant
Responds efficiently to guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible is served
Organise and supervise shifts to ensure both team and guest satisfaction
Trains and develops team through strong, well organised training and ongoing operational feedback
Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage 
Monitors and ensures compliance with food safety and health & safety rules and regulations
Control costs and minimises waste to ensure maximum profitability of the restaurant
Successfully promote and publicize the GDK brand
Lead all financial areas including sales growth, cost management, and profit growth
Takes responsibility for the business performance of the Restaurant
Analysing and planning restaurant sales levels and profitability
Organising marketing activities, such as promotional events and discount schemes
Preparing reports at the end of the shift / week, including team control, food control and sales
Creating and executing plans for sales, restaurant profit and staff development
Coordinating the entire operation of the restaurant during scheduled shifts
Meeting and greeting guest and organising table reservations
Organising and supervising the shifts of kitchen, dining and counter team
Maintaining high standards of quality control, hygiene, and health and safety
Helping in any area of the restaurant when circumstances dictate
At the end of each shift complete all necessary daily reports
Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
To take responsibility for and ensure the security of a German Doner Kebab Restaurant
To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
To administer and maintain the German Doner Kebab PMC system
To meet and greet all customers where possible and role model exceptional customer care
To monitor the training of restaurant staff including holding annual performance reviews
To lead and comply with maintaining high standards of food quality
At all times promote and follow legal responsibilities and requirements associated with the business
Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
Store Management Team
Store Franchisee
In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
Proven working experience as a Restaurant Manager
Demonstrated experience in customer service management
Extensive food knowledge
Proficiency in English
Computer literacy and familiarity with restaurant management software
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