Technical Support Engineer
1 week ago
Job Title : Application Support Engineer / Healthcare Product Support x2 Location : Cardiff, Wales
Job Type : Full Time
As Application Support Engineer you will play a crucial role in assisting internal users and external customers with resolving hardware and software issues. You will be an integral part of a support team based in Cardiff, working closely with customers and internal stakeholders to provide exceptional technical support and product expertise.
Bachelor's degree in a relevant field, such as engineering or computer science, or relevant experience to the role requirements.
Previous experience in technical support, customer service, or a similar role.
Knowledge of IT Systems is essential, i.e. Microsoft Products, Remote Assistance Tools, networking.
Ticket Resolution: Diagnose and respond to support tickets submitted by internal users and external customers, assessing and addressing hardware and software issues promptly and effectively.
Training and Assistance: Provide guidance and training to customers and internal users on how to use products effectively.
Quality Assurance: Participate in quality assurance testing of new hardware and software builds to identify and rectify potential issues before and after release to Customers including the maintenance and operation of test systems.
Quality Control: Assist in performing quality checks on Customer Systems built prior to delivery and provide reports on findings for review.
Occasionally, provide after-hours or weekend support during special events booked far in advance that can occur worldwide to be available for urgent internal needs.
As an extension of technical services, there will be in-office needs to resolve other related technical issues as an extension of the role.
An excellent opportunity for an Application Support Engineer to join a growing team in a healthcare technology company using cutting-edge technology in healthcare and medical institutions worldwide.
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