Service Assurance and Transformation Manager
3 weeks ago
Service Assurance and Transformation Manager
About The Role
Falmouth Exeter Plus is the service delivery partner of Falmouth University and the University of Exeter. We deliver shared services and facilities for both partners in Cornwall underpinned by close collaboration with Students Union, the combined students’ union for Falmouth and UoE, to ensure that the interests of students and staff are at the heart of everything we do. Both institutions are expanding their teaching and research operations in Cornwall at a pace. It is, therefore, a fast-moving environment where agility and a positive approach to change and enhancement are critical, our purpose or mission is ‘to deliver world-class shared professional services to help its university partners to achieve their global ambitions.
We are seeking to recruit a Service Assurance and Transformation Manager to join our IT & Digital Directorate’s strategic management team. This role offers an exciting opportunity to lead a team of managers responsible for the directorate’s IT Project Portfolio, Service Excellence, Data Protection, and Information Security functions. Working across these areas, the Service Assurance & Transformation Manager is responsible for the coherent and effective management of processes, systems and people required to ensure current and future service and technology provisions, are aligned to the needs of our student and academic communities.
Responsible for the management of the service catalogue and associated agreements (SLAs) the post holder will take a proactive lead on the business partnering capability and provides quality assurance of all the outputs of the directorate, assuring internally and externally the service excellence standards of the directorate.
About You
The ideal candidate will be an enthusiastic, articulate and resilient IT professional with operational or strategic management experience within medium to large scale IT enterprise environments. You will be able to demonstrate a track record in building relationships, identifying opportunities, developing business cases, gaining stakeholder buy-in ,and influencing decision making across all levels of the business. While this is a strategic role, a strong technical background, particularly within Cyber Security, would be highly beneficial.
We are looking for candidates who have the following skills and experience:
- Comprehensive understanding of the ITIL Framework principles and processes
- Detailed understanding of Project Management methodologies
- Excellent strategic, methodical, analytical problem-solving skills, with a proactive, pragmatic and positive approach
- Experience of leading a technology service portfolio/program management function
- Strong budget planning, financial management and resource management skills
This senior post is offered on a 37.5 hour a week, full time, permanent basis working across Monday-Friday.
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