Service Assurance and Transformation Manager

3 weeks ago


England, United Kingdom Falmouth Exeter Plus Full time

Service Assurance and Transformation Manager

About The Role

Falmouth Exeter Plus is the service delivery partner of Falmouth University and the University of Exeter. We deliver shared services and facilities for both partners in Cornwall underpinned by close collaboration with Students Union, the combined students’ union for Falmouth and UoE, to ensure that the interests of students and staff are at the heart of everything we do. Both institutions are expanding their teaching and research operations in Cornwall at a pace. It is, therefore, a fast-moving environment where agility and a positive approach to change and enhancement are critical, our purpose or mission is ‘to deliver world-class shared professional services to help its university partners to achieve their global ambitions.

We are seeking to recruit a Service Assurance and Transformation Manager to join our IT & Digital Directorate’s strategic management team. This role offers an exciting opportunity to lead a team of managers responsible for the directorate’s IT Project Portfolio, Service Excellence, Data Protection, and Information Security functions. Working across these areas, the Service Assurance & Transformation Manager is responsible for the coherent and effective management of processes, systems and people required to ensure current and future service and technology provisions, are aligned to the needs of our student and academic communities.

Responsible for the management of the service catalogue and associated agreements (SLAs) the post holder will take a proactive lead on the business partnering capability and provides quality assurance of all the outputs of the directorate, assuring internally and externally the service excellence standards of the directorate.

About You

The ideal candidate will be an enthusiastic, articulate and resilient IT professional with operational or strategic management experience within medium to large scale IT enterprise environments. You will be able to demonstrate a track record in building relationships, identifying opportunities, developing business cases, gaining stakeholder buy-in ,and influencing decision making across all levels of the business. While this is a strategic role, a strong technical background, particularly within Cyber Security, would be highly beneficial.

We are looking for candidates who have the following skills and experience:

  • Comprehensive understanding of the ITIL Framework principles and processes
  • Detailed understanding of Project Management methodologies
  • Excellent strategic, methodical, analytical problem-solving skills, with a proactive, pragmatic and positive approach
  • Experience of leading a technology service portfolio/program management function
  • Strong budget planning, financial management and resource management skills

This senior post is offered on a 37.5 hour a week, full time, permanent basis working across Monday-Friday.

#J-18808-Ljbffr

  • England, United Kingdom Energy Jobline ZR Full time

    Transformation Manager – FP&A - Workday Adaptive Planning An accredited “Great Place to Work” FinTech firm in Central London are looking to hire a Transformation Manager with Workday Adaptive Planning experience for a permanent transformation project management position in their Finance team. As the Transformation Manager reporting directly into...


  • England, United Kingdom Energy Jobline ZR Full time

    Job Description A global service provider is looking to expand their Operations transformation teams across their financial services practice. Our client is currently looking for multiple passionate operations transformation professionals to realize their own vision on how operations solutions should be built. This is about bringing unique ideas to the...


  • England, United Kingdom iO Associates - UKEU Full time

    Job Description eDV Information Assurance Security Manager 12 month contract On site needed - Cheltenham based £670 per day, Inside IR35 I am currently looking for an Information Assurance Security Manager with Enhanced DV clearance to join a National Defence and Security technology consultancy. As an Information Assurance Security Manager, you will...


  • England, United Kingdom Energy Jobline ZR Full time

    Project Delivery Manager- Service Design/Transformation - Higher Education Project Delivery Manager with experience of governance, policy and business process project/delivery management is required to support our prestigious Russell Group University client on their research transformation programme. The Project Delivery Manager will be responsible for...


  • England, United Kingdom Alumni Services Full time

    Alumni Services is a global digital transformation management consultancy with offices in Singapore, Hong Kong, the UK, and Australia providing high-end expertise to industry leading clients to drive real business improvement through disruptive technologies. We offer advice, provide technology, transformation, and people change expertise to deliver. Our...


  • England, United Kingdom Alumni Services Full time

    Alumni Services is a global digital transformation management consultancy with offices in Singapore, Hong Kong, the UK, and Australia providing high-end expertise to industry leading clients to drive real business improvement through disruptive technologies. We offer advice, provide technology, transformation, and people change expertise to deliver. Our...


  • England, United Kingdom Energy Jobline ZR Full time

    Job Description Project Delivery Manager- Service Design/Transformation - Higher Education Project Delivery Manager with experience of governance, policy and business process project/delivery management is required to support our prestigious Russell Group University client on their research transformation programme. The Project Delivery Manager will be...


  • England, United Kingdom Sanctuary Personnel Ltd Full time

    Head of Service – Improvement, Practice Standards & Effectiveness Herefordshire Council £Full-time Start date ASAP Hybrid working Looking for a Head of Service, Improvement, Practice Standards and Effectiveness to contribute to the local authorities improvement journey. This is an exciting opportunity to have a genuine impact in driving up...

  • Supplier Security Assurance Manager

    Found in: Appcast UK C C2 - 2 weeks ago


    England, United Kingdom Computappoint Full time

    Supplier Security Assurance Manager (SC Cleared)SC Clearance (Essential): Active Security Clearance (National Security Vetting, or NSV).Day Rate: £475 to £500 p/d Inside IR35Contract Length: 12-months (Initial)Hybrid Model: Fully remote (UK Only)About the Client and Role:My client, a highly respected Cyber Security services organisation that specialise in...

  • Supplier Security Assurance Manager

    Found in: Appcast UK C2 - 2 weeks ago


    England, United Kingdom Computappoint Full time

    Supplier Security Assurance Manager (SC Cleared)SC Clearance (Essential): Active Security Clearance (National Security Vetting, or NSV).Day Rate: £475 to £500 p/d Inside IR35Contract Length: 12-months (Initial)Hybrid Model: Fully remote (UK Only)About the Client and Role:My client, a highly respected Cyber Security services organisation that specialise in...

  • Supplier Security Assurance Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    England, United Kingdom Computappoint Full time

    Supplier Security Assurance Manager (SC Cleared)SC Clearance (Essential): Active Security Clearance (National Security Vetting, or NSV).Day Rate: £475 to £500 p/d Inside IR35Contract Length: 12-months (Initial)Hybrid Model: Fully remote (UK Only)About the Client and Role:My client, a highly respected Cyber Security services organisation that specialise in...

  • Supplier Security Assurance Manager

    Found in: Whatjobs ES C2 - 1 week ago


    England, United Kingdom Computappoint Full time

    Supplier Security Assurance Manager (SC Cleared) SC Clearance (Essential): Active Security Clearance (National Security Vetting, or NSV). Day Rate: £475 to £500 p/d Inside IR35 Contract Length: 12-months (Initial) Hybrid Model: Fully remote (UK Only) About the Client and Role: My client, a highly respected Cyber Security services organisation that...

  • Programme Director

    3 weeks ago


    England, United Kingdom HM Revenue & Customs Full time

    Shared Services Programme Director- HMRC Every individual and business in the UK are a direct customer of HMRC, as we collect the money that pays for the UK’s public services and gives those who need it vital financial support. We are one of the largest and most digitally focussed organisations in the UK and are undergoing a thrilling strategic change...

  • Programme Director

    Found in: Jooble UK C2 - 3 weeks ago


    England, United Kingdom HM Revenue & Customs Full time

    Shared Services Programme Director- HMRC Every individual and business in the UK are a direct customer of HMRC, as we collect the money that pays for the UK’s public services and gives those who need it vital financial support. We are one of the largest and most digitally focussed organisations in the UK and are undergoing a thrilling strategic change...


  • England, United Kingdom Service Care Solutions Full time

    Home Services Manager Temporary - 6 Months + Full Time 35 hours We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the...

  • Security Governance

    5 days ago


    England, United Kingdom BAE Systems (Powersource) Full time

    Job Title: Security Governance & Assurance Manager Location : Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,793 + plus depending on skills and experience What you'll be doing: Leading the management and maintenance of security...


  • England, United Kingdom Service Care Solutions Ltd Full time

    Are you passionate about creating clear, concise, and informative technical documentation? Do you have an ability for transforming complex technical information into easily understandable materials? If so, we have the perfect opportunity for you!! We are currently looking to recruit an experienced Technical Publication Engineer to join our clients'...

  • Quality Assurance Manager

    Found in: Jooble UK C2 - 3 weeks ago


    England, United Kingdom Taylor Root Full time

    Do you thrive on ensuring quality and have a passion for the technical aspects of accounting? This unique opportunity allows a qualified professional to play a key role in maintaining an established professional services firm’s high standards. You'll leverage your expertise in audit, assurance, and tax procedures to lead a comprehensive review and...


  • England, United Kingdom Taylor Root Full time

    Do you thrive on ensuring quality and have a passion for the technical aspects of accounting? This unique opportunity allows a qualified professional to play a key role in maintaining an established professional services firm’s high standards. You'll leverage your expertise in audit, assurance, and tax procedures to lead a comprehensive review and...


  • England, United Kingdom Energy Jobline ZR Full time

    Job Description Are you passionate about ensuring adherence to regulatory requirements and delivering excellent customer outcomes? We are seeking a dedicated individual to join our team as a Compliance Assurance Officer. In this role, you will be responsible for conducting risk-based assurance activities across our organization in line with the Group...